Authors
A list of the Authors that contribute to Better Business Focus Magazine
John Adair
Adair Leadership Foundation
In 2003 John established the Adair Leadership Foundation. The Foundation provides world-class leadership and management development including training, consultancy and coaching based on his work.
View his bio
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Bob Apollo
Founder and Chief Strategist of Inflexion-Point Strategy Partners
Bob Apollo is the founder and Chief Strategist of Inflexion-Point Strategy Partners Ltd, one of the UK’s leading B2B sales and marketing performance improvement consultancy. View his bio
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- Five Questions you must ask before creating any more collateral – Bob Apollo – BBF October 2014
- Claiming you’re better isn’t always the best strategy – Bob Apollo – BBF November 2014
- From one-way communications to two-way conversations – Bob Apollo – BBF December 2014
- Never mind the marketing message, what about the sales conversation – Bob Apollo – BBF January 2015
- Don’t waste your time on deals that have no compelling reason to act – Bob Apollo – BBF February 2015

Veronique Ademar
Human Resources professional, People Manager and Internal Coach
Veronique is an Executive Coach and partner at The Pathway Project. Veronique’s areas of expertise in HR lie primarily in Coaching, Recruitment, Employee Relations, Performance Management, People development, and Processes & Procedures. View her bio
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August Aquila
Founder and CEO of AQUILA Global Advisors LLC
August is a key thought leader for professional service firms (PSFs). He has worked with various types of PSFs in the US, Canada, India and England. August brings a wealth of hands-on experience to his clients and presentations.
View his bio

Lindsay Agness
Founder and Managing Director of The Change Corporation
Lindsey Agness is the founder and managing director of The Change Corporation. Lindsey is one of the UK’s top specialists in staff engagement, performance improvement, behavioural change and motivation. View her bio
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Rob Arkell
Sales & marketing Director at Koozai
Rob Arkell is Sales & marketing Director at Koozai. He has years of online marketing experience and a general passion for the internet ensure Koozai’s clients always get the very best service advice for their needs. View his bio
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Anthony Andre
Owner, Niche Market Know-How
André Anthony has been running his own businesses since 1983. Prior to this he had a successful 17 year career in Purchasing and Materials Management with a number of high profile multinational electronics companies. View his bio
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Guy Arnold
Self employed Business Adviser and Coach
Guy Arnold is a self employed business adviser & coach, delivering business support across the UK: specialising in building sales, personal & organisational effectiveness & empowering & motivating teams. View his bio
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- Disengaged People
- Things not getting done
- Increased global competition, no matter what business you’re in
- Increased Customer Churn
- Inability to affect change in values or behaviours necessary for successful execution of strategy
- How to REALLY Sell
- How to ensure your organisation, team or group delivers consistently excellent customer experiences

Nick Baldock
International Speaker and Sales Improvement Consultant
Nick Baldock is an international speaker and sales improvement consultant working with clients across the globe helping them convert sales effort into better sales results. View his bio
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Fi Bendall
Managing Director of Bendalls Group
Fi Bendall is an expert and pioneer in digital strategy and one of Australia’s most respected leaders in the digital space. She is the Managing Director of Bendalls Group, a team of highly trained digital specialists, i-media subject matter experts and developers. View her bio

Dee Blick
Author and Blogger
Dee is a Fellow of CIM with 30 years’ marketing experience, mostly with small businesses. She is the marketing blogger for Barclays Connector website, the marketing contributor to the Microsoft book Key Metrics For Business Success and video blogger for The Institute of Directors. View her bio

Lilach Bullock
Founder of Socialable
Lilach Bullock is one of the UK’s most dynamic, well-respected and well-connected businesswomen – she is listed as one of the top 20 Women Social Media Influences in Forbes (2013). A business owner, social media consultant, internet mentor and genuine digital guru. View her bio
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- 8 Social Media Tool Favourites – Lilach Bullock – BBF Jan 2014
- Why should you use images in blogs – Lilach Bullock – BBF March 2014
- 21 of the best Social Media Analytical Tools for 2014 – Lilach Bullock – BBF April 2014
- Facebook Content That Gets Likes & Engagement – Lilach Bullock – BBF May 2014
- The best global SocialMedia events to attend in 2014 – Lilach Bullock – BBF June 2014
- How to go from 0 to 80,000 engaged Twitter followers – Lilach Bullock – BBF August 2014
- The True Secret to Generating Social Media Traffic – Lilach Bullock – BBF August 2014
- 101 Tweet-Tastic Tools for 2014 – Lilach Bullock – BBF September 2014
- Social Business Explained by Shoutlet – Lilach Bullock – BBF October 2014
- Should you be scheduling or automating your socialmedia – Lilach Bullock – BBF November 2014
- Ello – what’s it all about – Lilach Bullock – BBF December 2014
- How to create a successful social media profile – Lilach Bullock – BBF January 2015
- The Ultimate Guide to Podcasting – Lilach Bullock – BBF February 2015
- How to do your own PR-Q&A with Debbie Leven – Lilach Bullock – BBF April 2015
- 20 of the top measuring and analytical tools – Lilach Bullock – BBF May 2015
- How to connect with influential bloggers – Lilach Bullock – BBF June 2015
- Why SunZu Because it’s not LinkedIn – Lilach Bullock – BBF June 2015
- How to create engaging and shareable content – Lilach Bullock – BBF July 2015
- How to build an engaged community – Lilach Bullock – BBF August 2015
- 10 ways to drive Facebook engagement without advertising – Lilach Bullock – BBF September 2015
- What, how, and why to use SlideShare – Lilach Bullock – BBF November 2015

Sunil Bali
Performance Coach, Speaker and Author
Ex Head of Talent for Vodafone Group and Santander, and having run a £50m business, Sunil has been responsible for hiring over 50000 people and has worked with some great entrepreneurs, professionals and leaders. View his bio
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- Give it to me straight – warts and all
- Time
- Steve Jobs – How to Live before you Die
- Souled Out
- Shatterdays and Shundays
- Scientists show how to get fit in 60 seconds
- How’s the year been so far How’s business
- How to become more attractive
- Abracadabra and Fat Prophets – Sunil Bali – BBF January 2015
- Spanx for the memory – Sunil Bali – BBF February 2015
- The Truth – Sunil Bali – BBF February 2015
- Ink-redible… – Sunil Bali – BBF March 2015
- It’s been a hard days write… – Sunil Bali – BBF April 2015
- It’s raining lightbulbs… – Sunil Bali – BBF May 2015
- Your first date… – Sunil Bali – BBF June 2015
- Flash and carry – Sunil Bali – BBF July 2015
- Great advice from Joan Branson, Sir Richard’s wife – Sunil Bali – BBF August 2015
- No love handles.. – Sunil Bali – BBF August 2015
- Ah-mazing – Sunil Bali – BBF September 2015
- Blood on the carpet.. – Sunil Bali – BBF October 2015
- A check up from the neck up… – Sunil Bali – BBF November 2015
- White hot and passionate… – Sunil Bali – BBF November 2015

Ian Berry
International Business Speaker
Ian Berry is an international business speaker with unique expertise in why doing good is good for business. The author of two books and a contributing author to three more, Ian holds the CSP (Certified Professional Speaker) designation, the highest level available to professional speakers internationally. View his bio

Sonia Blizzard
Managing Director of Beaming
Sonia Blizzard is the Managing Director of Beaming – a company that provides secure internet connectivity and data back-up services to a number of businesses across the UK. See her bio
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- Making security add up – Sonia Blizzard – BBF August 2014
- The IT and Installer Crossover – Sonia Blizzard – BBF September 2014
- Just how advantageous is the Bring Your Own Device phenomenon – Sonia Blizzard – BBF October 2014
- Living in the Cloud – Sonia Blizzard – BBF November 2014
- Collaboration is the key – Sonia Blizzard – BBF July 2015

Daniel Burrus
Business Strategist
Daniel Burrus is one of the world’s leading technology forecasters and business strategists, and is the author of six books, including the highly acclaimed Technotrends, which has been translated into over a dozen languages. View his bio
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John Bancroft
Founder of Incognate
John’s talent for effective selling began at the age of 15 selling ice-creams from a cart! John was Executive Vice President establishing the sales & marketing operation for Performative plc. He has since set up his own business called Incognate that helps companies to grow more business revenue. View his bio
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Cris Beswick
Author and Keynote Speaker
As one of the UKs foremost thinkers on strategic Innovation, Cris is also an author and keynote speaker. He specialises in advising CEOs and senior teams on the strategy, leadership and culture required to drive innovation and build organisation-wide capability; helping enhance business performance, drive growth. View his bio

Andy Bounds
International speaker, best-selling author, award-winning consultant
Andy Bounds is an expert at helping companies communicate and sell better. Author of two best-selling books and winner of the title Britain’s Sales Trainer of the Year. View his bio
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- Impactful structure in communications – three easy ways to order your content – Andy Bounds – BBF May 2014
- Two, quick, small changes to transform everything – Andy Bounds – BBF June 2014
- Ensure other people excel when your aren’t watching them – Andy Bounds – BBF July 2014
- AVOID THIS – the absolute worst way to start a first date – Andy Bounds – BBF August 2014
- Hate your inbox Try these.. – Andy Bounds – BBF September 2014
- People’s personalities can change when they’re driving… and writing – Andy Bounds – BBF October 2014
- How to run an impactful meeting – Andy Bounds – BBF November 2014
- Convince Important People to see you – Andy Bounds – BBF February 2015
- A great way to impress others… and also to annoy my (former) 1 Fan – Andy Bounds – BBF March 2015
- Don’t be the Wicked Witch of the West – Andy Bounds – BBF April 2015
- JUST THREE WORDS to build people’s excitement and urgency to do what you want – Andy Bounds – BBF May 2015
- Get a quick, enthusiastic YES from anyone – Andy Bounds – BBF June 2015
- The two steps of creating an impactful Elevator Pitch-neither of which people do – Andy Bounds – BBF June 2015
- Become a Communication Ninja – Andy Bounds – BBF July 2015
- Simple presentation skills to make you stand out, and feel more confident. – Andy Bounds – BBF August 2015
- Make all your communications great, not-not rubbish – Andy Bounds – BBF September 2015
- Doing something new These two steps will give you a great start… – Andy Bounds – BBF October 2015
- Coaching best-practices–how to get the best from your team – Andy Bounds – BBF November 2015

Caron Beesley
Founding Partner of April Marketing
Caron Beesley is the founding partner of April Marketing, a writer, and marketing communications consultant. She works with the US SBA.gov team to promote essential US government resources that help businesses to start-up, to grow and to succeed. View her bio
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- 5 Tips for Using Differentiators to Increase Your Small Business Sales – Caron Beesley – BBF Jan 2014
- Types of Insurance Small Businesses Need – Caron Beesley – BBF October 2014
- How to make Sense of Your Small Business Financial Statements – Caron Beesley – BBF December 2014
- Learn, Develop, Grow – Free Online and Offline Small Business Training Opportunities – Caron Beesley – BBF January 2015
- 6 Home Business Ideas That Can Pay Off – Caron Beesley – BBF April 2015
- Marketing 101 – Caron Beesley – BBF October 2015

Drayton Bird
Founder of The Marketing Donut
The Chartered Institute of Marketing named Drayton Bird one of 50 living individuals who have shaped today’s marketing. He has spoken in 53 countries for many organisations, and much of what he discusses derive from his work with many of the world’s greatest brands. View his bio
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- Good Write-ups Beat Good Ads – Drayton Bird – BBF December 2014
- Regain The Lost Millions – Drayton Bird – BBF January 2015
- Let’s talk about money – Drayton Bird – BBF February 2015
- Read It And Weep – Then Copy – Drayton Bird – BBF March 2015
- What Makes A Good Slogan – Drayton Bird – BBF April 2015
- Hire People Better Than Yourself – Drayton Bird – BBF May 2015
- How to write the perfect headline – Drayton Bird – BBF May 2015
- Hire People Better Than Yourself – Drayton Bird – BBF June 2015
- Never Assume – Drayton Bird – BBF July 2015
- Where to find missing profits (again) – Drayton Bird – BBF August 2015
- Use Questionnaires – Drayton Bird – BBF September 2015
- Make your writing – not your readers – do the work – Drayton Bird – BBF October 2015
- More stuff about layout – Drayton Bird – BBF November 2015
- Are you ignoring your most powerful new business weapon – Drayton Bird

Tim Brown
Business Coach in West & South West London
Tim started his ActionCoach business coaching practice in 2011 after a highly successful career in stock broking and corporate finance in the City of London. View his bio
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Evan Carmichael
Entrepreneur, International Speaker, and Founder of EvanCarmichael.com
Evan Carmichael is a Toronto-based entrepreneur, international speaker, and founder of EvanCarmichael.com, one of the world’s most popular websites for entrepreneurs. View his bio
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- Stand Out – Evan Carmichael – BBF Jan 2014
- Being Average ‘Stop it’ – Evan Carmichael – BBF Feb 2014
- Little Man – Evan Carmichael – BBF March 2014
- Use the Media – Evan Carmichael – BBF April 2014
- Passion – it’s the essential ingredient for success – Evan Carmichael – BBF May 2014
- Social – Evan Carmichael – BBF June 2014
- Doubters – Evan Carmichael – BBF July 2014
- Making Competition Irrelevant – Martin Pollins – BBF July 2014
- Launch Plan – Evan Carmichael – BBF August 2014
- Core Selling – Evan Carmichael – BBF September 2014
- Mornings – Evan Carmichael – BBF October 2014
- The worst day of my life – Evan Carmichael – BBF March 2015
- How Steve Jobs Got Rich – Evan Carmichael – BBF April 2015
- Still don’t believe that money should never be your primary goal – Evan Carmichael – BBF April 2015
- Form Alliances – Evan Carmichael – BBF May 2015

Paul Chapman
Director of Azure Partners
Paul has over 20 years experience of marketing, sales and general management in the UK, Europe, USA and the Far East in both blue chip and early stage companies. He has experienced an IPO on NASDAQ, is a member of the Institute of Directors. View his bio
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- Motivating and focusing your management team – Paul Chapman – BBF June 2014
- Warning signs in a board meeting – Paul Chapman – BBF July 2014
- Attributes of an effective Board – Paul Chapman – BBF December 2014
- Does your sales machine whimper or roar – Paul Chapman – BBF February 2015
- 5 Barriers that prevent growth – Paul Chapman – BBF May 2015
- Is your management team effective – Paul Chapman – BBF November 2015

Nigel Collin
Business Speaker | Conference Facilitator
A master communicator and interviewer, Nigel is passionate about distilling the behaviours and knowhow of hugely successful people into practical and lasting strategies and insights. View his bio

Professor Colin Coulson-Thomas
International Consultant and Author
Professor Colin Coulson-Thomas is an international consultant who has helped over 100 boards to improve board and corporate performance. View his bio
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- Providing Strategic Leadership – Professor Coulson-Thomas – BBF August 2014
- The Challenges and Opportunities of Leadership – Professor Colin Coulson-Thomas – BBF September 2014
- Governance and reporting requirements and the entrepreneurial business – Professor Colin Coulson-Thomas – BBF October 2014
- Avoid distractions and help people excel at the fundamentals of business – Professor Colin Coulson-Thomas – BBF April 2015
- 25th World Congress on Leadership for Business Excellence & Innovation – Professor Colin Coulson-Thomas – BBF May 2015
- With your HR practices, are you barking up the wrong trees – Professor Colin Coulson-Thomas – BBF July 2015
- Turn environmental challenges into business opportunities – Professor Colin Coulson-Thomas – BBF September 2015

Paul Dunn
Chairman of the revolutionary B1G1, 3-time TEDx speaker and Author
Paul is a 3-time TEDx speaker. He is a Senior Fellow in one of the World’s Leading Think Tanks and holds a Lifetime Service Award to the Accounting Profession in the UK. View his bio
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Neil Dyer
Marketing Executive at The Marketing Eye
Neil has a degree in Retail Management from the School of Services Marketing at Bournemouth University. View his bio
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- What makes you click – Neil Dyer – BBF March 2015
- Your Tweets in Google searches – Neil Dyer – BBF April 2015
- Twitter DM changes – is it good news or bad news for your business – Neil Dyer – BBF July 2015
- ‘Slice and dice’The key to making the most of your website content on social media – Neil Dyer – BBF September 2015
- How to drive leads through sponsored LinkedIn updates – Neil Dyer – BBF November 2015

Neil Edwards
Chartered Marketer and Fellow of the Chartered Institute of Marketing
Neil is a Chartered Marketer and Fellow of the Chartered Institute of Marketing with many years’ experience in marketing, brand and communications. View his bio
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- Identifying your website visitors – wow – Neil Edwards – BBF Jan 2014
- Is your website ‘mobile-friendly’ – Neil Edwards – BBF Feb 2014
- On-line Marketing Basics – Neil Edwards – BBF April 2014
- What is Re-Marketing – Neil Edwards – BBF March 2014
- Your New App-where do you start – Neil Edwards – BBF May 2014
- 7 major marketing challenges faced by the alternative finance sector – Neil Edwards – BBF August 2014
- Use of social media in financial promotions. Staying onside of the Regulator – Neil Edwards – BBF November 2014
- Marketing Q&A – Neil Edwards – BBF January 2015
- The bleep, bleep, bleep 2015 marketing plan – Neil Edwards – BBF February 2015
- Milk, eggs and a slice of peer-to-peer please – Neil Edwards – BBF October 2015

Bryan Elliott
CEO of The GoodBrain Digital Studios
Bryan Elliott is CEO of The GoodBrain Digital Studios and a Southern California native with a 15-year history on the client side of brand marketing and production in industries including action sports, entertainment and movies, and digital tech. View his bio
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Jeff Eilertsen
Project leader, Master Trainer at UP! Your Service and Speaker
Jeff Eilertsen leads Global Service Education for UP! Your Service, bringing over 20 years of experience working in organizational development, training and human resource firms. View his bio
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- Why Building a Strong Service Culture Answers CEO Top Challenges – Jeff Eilertsen – BBF December 2014
- 9 Quick Questions to Improve Your Internal Service – Jeff Eilertsen – BBF March 2015
- Innovation and Process-What football teaches us about customer experience – Jeff Eilertsen – BBF May 2015
- Nairobi to Shanghai-A World of Service – Jeff Eilertsen – BBF June 2015

David Finkel
Author & one of the nation’s most respected business thinkers
David Finkel is co-author of, SCALE: 7 Proven Principles to Grow Your Business and Get Your Life Back (written with Priceline.com co-founder Jeff Hoffman), and one of the nation’s most respected business thinkers. View his bio

Paul Friederichsen
Owner of BrandBiz
Paul specializes in marketing strategy and award winning creative direction for the development and launching of brands, and has done so for a variety of category leading clients. View his bio
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Adam Fridman
Seasoned entrepreneur
Adam Fridman is a seasoned entrepreneur who enjoys the challenges and excitement of startup companies. He founded MeetAdvisors, a Chicago based advice and mentorship community for entrepreneurs, and Mabbly, a digital marketing agency. View his bio

Bob Garner
Author and Speaker
Bob Garner is the author of “Masters of Motivation” which has been called a “must read” by business leaders. View his bio

Patrick Garmoe
E-Marketing Specialist
As e-marketing specialist, Patrick oversees search engine optimization, content creation, pay-per-click efforts and social media for PureDriven’s clients. View his bio
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Adam Grant
Award-winning teacher, researcher, and tenured management professor at Wharton
Adam Grant is the author of Give and Take: A Revolutionary Approach to Success, a New York Times and Wall Street Journal bestselling book. View his bio
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- The 12 Business Books to read in 2014 – Adam Grant – BBF Feb 2014
- It’s time to eliminate exploding job offers – Adam Grant – BBF March 2014
- Why I was wrong about Twitter – Adam Grant – BBF April 2014
- The Dark Side of emotional Intelligence – Adam Grant – BBF May 2014
- Emotional Intelligence Is Overrated – Adam Grant – BBF November 2014
- How I Overcame the Fear of Public Speaking – Adam Grant – BBF December 2014
- The Biggest Reason We Steal Other People’s Ideas – Adam Grant – BBF February 2015
- The 15 New Books to Read in 2015 – Adam Grant – BBF March 2015
- How not to ask for a recommendation letter – Adam Grant – BBF June 2015
- The most influential books of the past decade – Adam Grant – BBF October 2015

Jeff Haden
Author & contributing editor for inc.com and a LinkedIn Influencer
Jeff Haden has written more than 30 non-fiction books, including four Business and Investing titles that reached #1 on Amazon’s bestseller list. View his bio
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Louise Harnby
Professional Proofreader
Louise is a highly recommended professional proofreader with 24 years’ publishing experience. I specialize in providing proofreading solutions for clients working in the social sciences, humanities, fiction and commercial non-fiction. View her bio
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Elaine Heney
CEO of Chocolate Lab Apps & Author
Elaine Heney is the #1 Bestselling Author of The App Escape Plan and App Marketing. She is the CEO of Chocolate Lab Apps iPhone developer blog with over 180 apps published and 3 million downloads. View her bio

Gavin Ingham
Sales Trainer and Coach
With a unique background combining sales experience with personal development and communications technologies Gavin brings an inspirational yet real approach to sales training and coaching. View his bio

Aki Kalliatakis
Founder of The Leadership LaunchPad
Aki Kalliatakis runs The Leadership LaunchPad, a business focused on customer loyalty and radical marketing that he founded in 1989. View his bio
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- Big Brother and Big Data – Aki Kalliatakis – BBF March 2014
- Why I’d Love to See More Women in Business – Aki Kalliatakis – BBF April 2014
- If you thought customers were fussy last year, wait until you see what’s coming this year – Aki Kalliatakis – BBF May 2014
- Customer Service Lessons from Barry Roux – Aki Kalliatakis – BBF June 2014
- Waiting for the Next Hit That Goes Viral – Aki Kalliatakis – BBF August 2014
- The Big Gorilla Sits Wherever He Wants To… Or Maybe Not – Aki Kalliatakis – BBF October 2014
- Where does Tipping Staff End – Aki Kalliatakis – BBF November 2014
- Expect bigger, angrier consumer backlash, says service funding – Aki Kalliatakis – BBF December 2014
- How to create a scene in a shop… essential advice for SA consumers – Aki Kalliatakis – BBF January 2015
- Would You Tuck Your Customers Into Bed One Night – Aki Kalliatakis – BBF March 2015
- The big new risk for business… being KFC’d on social media – Aki Kalliatakis – BBF June 2015
- The Customer Service obstacle course – Aki Kalliatakis – BBF July 2015
- Twelve quick ways to build customer loyalty – a Key Account Management Approach – Aki Kalliatakis – BBF September 2015
- Hot tips for local shop owners … the bigger picture leads to bigger profits – Aki Kalliatakis – BBF November 2015

Dionne Kasian-Lew
CEO of the Social Executive® and Author
Author of The Social Executive – how to master social media and why it’s good for business (Wiley). Dionne is the CEO of the Social Executive®, a social media advisor to Board. View her bio
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Ron Kaufman
Author
Ron Kaufman is author of The New York Times, USA Today and Amazon.com. He is also the founder of UP! Your Service, a company that enables organizations to build Uplifting Service cultures and enjoy a sustainable advantage. View his bio
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- Improve Customer Service Quality With Encounters Of The Third Kind – Ron Kaufman – BBF Jan 2014
- Five Major Mistakes to Avoid in 2014 – Ron Kaufman – BBF Feb 2014
- What are the 9 Behaviours of Truly Loyal Customers – Ron Kaufman – BBF March 2014
- The Six Signs of a Second Rate Service Culture – Ron Kaufman – BBF April 2014
- Can You Really Overhaul a Nations’s Customer Service Culture – Ron Kaufman – BBF May 2014
- Top Twelve Quotes from the 2014 Smarter Services Executive Symposium in Boston – Ron Kaufman – BBF June 2014
- In the World of Big Data, Old School Customer Service Never Goes Out of Date – Ron Kaufman – BBF July 2014
- Improving Service is a Journey that can be Engineered – Ron Kaufman – BBF August 2014
- Why is Uplifting Service so important right now – Ron Kaufman – BBF September 2014
- 6 Signs of a Sick and Sorry Service Culture – Ron Kaufman – BBF October 2014
- Well Informed Customers Are Critical for Customer Service Quality – Ron Kaufman – BBF October 2014
- How to Charge Higher Prices and Grow Market Share in a Price Sensitive Market – Ron Kaufman – BBF November 2014
- Involve Your Internal Service Providers from the Very Beginning – Ron Kaufman – BBF December 2014
- Rewire Your Culture Around Service-and Fix Your Toughest Problems Once and for All – Ron Kaufman – BBF January 2015
- 8 Edgy Quotes and Notes to Gain a Customer Experience Edge – Ron Kaufman – BBF February 2015
- Make ‘Em Say Wow Part One – Ron Kaufman – BBF April 2015
- Make ’em say Wow-Tips for building a strong service team-Part Two – Ron Kaufman – BBF May 2015
- Take a service action that starts a chain reaction – Ron Kaufman – BBF May 2015
- 4 rules for getting it wrong – and getting it right – in building a service culture – Ron Kaufman – BBF June 2015
- Human Resources Take the next step up and Serve the Customer – Ron Kaufman – BBF July 2015
- Launch from the top down and the bottom up – Ron Kaufman – BBF August 2015
- From 2nd Class to World Class in 24 months-How Air Mauritius achieved the Skytrax “4 Star” Rating – Ron Kaufman – BBF October 2015
- Are you a Compulsive Consumer or a Connected Contributor – Ron Kaufman – BBF November 2015

Alexander Kjerulf
Founder and Chief Happiness Officer of Woohoo inc
Alexander is one of the world’s leading experts on happiness at work. He is an author and speaker, presenting and conducting workshops on happiness at work at businesses and conferences in over 30 countries. View his bio
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Grant Leboff
Sales and Marketing expert & Author
Grant Leboff is one of the U.K’s leading Sales and Marketing experts. His first book, Sales Therapy®, introduced businesses to a new and highly effective Sales philosophy. View his bio
Gary Lipkowitz
Chief Operating Officer at GoAnimate
Gary has been waiting for convergence his whole life. He has always loved media, entertainment and technology and is really glad he gets to “work” in these fields. View his bio
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Bob Leduc
Author
Bob Leduc has spent over 20 years helping businesses find new customers and increase sales. View his bio
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Jocelyn Low
Author
Ms Jocelyn Low enables Client Success and delivers Actionable Service Education programs through UYS Train-the-Trainer Certification approach. View her bio
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Debbie Leven
Award winning Public Relations consultant
Debbie has worked in Public Relations for more than twenty years and helps service based businesses and entrepreneurs get their message across and get more visibility on and offline via the media and guest blogging. View her bio
View articles by this author:
- 4 proven PR tools to get your small business noticed – Debbie Leven – BBF January 2015
- 15 classic press release mistakes – and how to avoid them – Debbie Leven – BBF February 2015
- 21 ways to make your press release stand out – Debbie Leven – BBF April 2015
- How to do your own PR-Q&A with Debbie Leven – Lilach Bullock – BBF April 2015
- How to become a media expert – Debbie Leven – BBF May 2015
- Guest Blogging – what it is and why you should do it – Debbie Leven – BBF June 2015
- How to create a PR calendar – and why you need one – Debbie Leven – BBF July 2015
- How not to pitch a journalist – 10 pet peeves – Debbie Leven – BBF October 2015
- Stop staying hidden–it’s hurting your business – Debbie Leven – BBF November 2015

Rick Liebling
Head of Global Marketing for Unmetric
Rick is a frequent speaker and guest columnist, Rick is a veteran of several agencies across PR, traditional and digital disciplines. View his bio
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Paul Matthews
Founder and Managing Director of People Alchemy’s
Paul’s key skill is in making the ideas come alive with stories, and making sure his listeners receive practical tools and tips to take away and implement. View his bio

Mark Murphy
Founder of Leadership IQ & Author
Mark has consistently been ranked as one of the Top 30 leadership gurus in the world. Mark leads one of the world’s largest leadership studies. View his bio
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Matthew E. May
Independent Strategy and Innovation Advisor
Matthew E. May works closely with senior managers and their teams to help them define innovative new strategies and build competitive capability.View his bio
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Clive Miller
Sales Trainer and Coach
Achieving sales targets has been the focus of Clive’s working life for twenty-five years. During his time in the field, he has sold a wide range of products, solutions, and services in the IT industry. View his bio
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Ellie Mirman
Program Coordinator for Founder Mentors and Inbound Marketer at HubSpot
Ellie’s specialties lie in lead generation, email marketing, and product marketing. She also has experience with event marketing, launching the first ever Inbound Marketing Summit in 2008. View her bio
View articles by this author:
- Giving Up Perfectionism for Creativity – Ellie Mirman – BBF March 2014
- The Triggered Emails You Need to Make Your Marketing Automation Work – Ellie Mirman – BBF June 2014
- How to Give Feedback without Giving Feedback – Ellie Mirman – BBF March 2015
- How to Make Your Employees Feel Like Owners – Ellie Mirman – BBF April 2015

Debra Murphy
Marketing Coach
Debra is a marketing coach and mentor passionate about helping small business owners take control of a critical business asset – their online digital footprint – and use it to increase visibility and generate inbound leads. View her bio
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Kate Nasser
Consultant and Trainer
Kate is smart, wise, down-to-earth, funny, energizing consultant/trainer who inspires change and people skills growth. View her bio
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John Niland
Conference Speaker
John Niland is best-known as a conference speaker on doing higher value work and creating more opportunity via better conversations. View his bio
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- School of Hope – John Niland – BBF Feb 2014
- Deepening involvement, Not so easy – John Niland – BBF March 2014
- Being visible to your clients – John Niland – BBF April 2014
- Credibility in first meetings – John Niland – BBF May 2014
- Keeping in touch-energising or boring – John Niland – BBF November 2014
- Planning ahead for 2015 – John Niland – BBF December 2014
- Different Decembers – John Niland – BBF January 2015
- Making friends with anxiety – John Niland – BBF February 2015
- Valuing your customers – John Niland – BBF March 2015
- The Myth of Optimum – John Niland – BBF April 2015
- A recurring problem for successful professionals – John Niland – BBF May 2015
- Getting away from it all – John Niland – BBF May 2015
- Smart working… Really – John Niland – BBF June 2015
- Client-management-Spiral vs. Strategic approach – John Niland – BBF July 2015
- Hidden Value – John Niland – BBF August 2015
- Reasons to Call-Connect – John Niland – BBF September 2015
- Emotional energy-empowering your intuition – John Niland – BBF October 2015
- Are your insights really insightful Three tests… – John Niland – BBF November 2015

Sofie Persson
Solicitor at Engleharts
Sofie is a Solicitor at Engleharts Solicitors, she heads up the Employment department specialising in all aspects of employment law. View her bio

Andy Preston
Sales Motivator, Professional Speaker & Sales Training expert
Andy Preston is recognised worldwide as the Leading Authority on Cold Calling and ‘New Business’ Sales Techniques, and is the creator of ‘Stand Out Selling’. View his bio
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Lorraine Pirihi
Leading Productivity Specialist & Speaker
Lorraine Pirihi, The Productivity Queen is Australia’s Leading Productivity Specialist. She’s committed to helping small business owners and entrepreneurs work less, earn more and have a life. View her bio
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Dan Purvis
Co-Founder & Director of CommsAxis
Dan brings a wealth of agency and in-house experience to the Comms Axis party. Dan looks after the growth strategy for the clients and also for Communications Axis. View his bio
View articles by this author:
- Social-Selling – don’t believe the sales hype – Dan Purvis – BBF November 2014
- Infographics – the long and short of visual content – Dan Purvis – BBF February 2015
- 21 tips for your LinkedIn Company Page – Dan Purvis – BBF March 2015
- Is Your website fit for purpose – Dan Purvis – BBF April 2015
- Business collaboration tools are a catalyst for productivity – Dan Purvis – BBF May 2015
- Social media scheduling pros and cons – Dan Purvis – BBF August 2015
- Data law proposals in the EU threaten digital marketing – Dan Purvis – BBF September 2015

Martin Pollins
Chairman & Founder of Bizezia & Chartered Accountant
Martin Pollins is a Chartered Accountant and MBA with wide experience in corporate finance and business management. View his bio
View articles by this author:
- Famous companies that started in a garage – Martin Pollins – BBF Feb 2014
- Are you on the Road to Success – Martin Pollins – BBF Feb 2014
- 360-Degree Feedback – Martin Pollins – BBF March 2014
- Houses need ‘flood rating’ in future – Martin Pollins – BBF March 2014
- Budget 2014, Changes for Pensions and Savings – Martin Pollins – BBF April 2014
- How a ‘goof’ became a maths genius thanks to a blow to the head – Martin Pollins – BBF May 2014
- What does Apostille mean – Martin Pollins – BBF June 2014
- Working from Home – Martin Pollins – BBF June 2014
- Big Data – Bigger than you think and more important too – Martin Pollins – BBF July 2014
- Making Competition Irrelevant – Martin Pollins – BBF July 2014
- Big Numbers, but what do they mean – Martin Pollins – BBF August 2014
- Don’t jump to the wrong conclusions – Martin Pollins – BBF September 2014
- Getting PR for your Business Pressing the right button – Martin Pollins – BBF September 2014
- If you want a loan from your bank, you need a Plan – Martin Pollins – BBF October 2014
- Your TV is targeting your pocket – Martin Pollins – BBF October 2014
- Brains Networking with each other – Martin Pollins – BBF November 2014
- Income Share Agreements-Crowdfunding with a Difference – Martin Pollins – BBF November 2014
- Health & Safety Policy – where’s yours – Martin Pollins – BBF December 2014
- The National Debit – Martin Pollins – BBF December 2014
- Snippets – Martin Pollins – BBF January 2015
- The Pareto Principle ‘aka The 80-20 Rule’ – Martin Pollins – BBF February 2015
- Are you congnitively challenged – Martin Pollins – BBF March 2015
- Who was William Edwards Deming – Martin Pollins – BBF April 2015
- Meditation-If it worked for Steve Jobs, could it work for you too – Martin Pollins – BBF November 2015

Mike Robson
Experienced & Entrepreneurial Businessman
Mike has Board level experience as Chief Executive or Chief Financial Officer in a number of industries and has business experience in the USA, Australia, Western and Eastern Europe in addition to the UK. View his bio
View articles by this author:
- What is marketing and why is it important – Mike Robson – BBF July 2014
- Innovation processes to underwrite survival and growth – Mike Robson – BBF August 2014
- Checklist-Planning the sale of your business – Mike Robson – BBF December 2014
- Planning effective strategies for privately owned businesses – Mike Robson – BBF February 2015
- Why should somebody buy your business – Mike Robson – BBF May 2015

Michael Ruiz
Co-Owner of Ripple Marketing Australia Pty Ltd
Michael has teamed up with two former Principals from the same franchise business and they have formed a Company of their own – Ripple Marketing Australia Pty Ltd. which provides 360º marketing solutions for Small and Medium sized businesses. View his bio
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Martin Sayers
Professional Copywriter
Martin Sayers is an experienced professional copywriter, in 2007 Martin became a fulltime freelance copywriter. Since then he has written for hundreds of clients all over the world. View his bio
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Barry Shamis
CEO of Selecting Winners
Barry Shamis is the CEO of the international management-consulting firm Selecting Winners. Also, he is the founder and Managing Director of the Institute for Executive Selection. View his bio
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Micah Solomon
Customer Service Speaker & Consultant
Micah writes on customer service, customer experience and corporate culture. He is an expert in customer service, the customer experience, customer centricity, hospitality, and building a customer-centric corporate culture. View his bio

Jim Schleckser
Jim helps leaders grow companies. He specializes in the issues that fast growth firms experience in their business models, talent, processes and systems as they reach higher levels of performance. View his bio
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Dr Lynda Shaw
Neuroscientist and Chartered Psychologist
Dr Lynda Shaw is a Forbes contributor, an Associate Fellow of the British Psychological Society, a Fellow of the Royal Society of Medicine, a Fellow of the Professional Speakers Association as well as an entrepreneur and author. View her bio
View articles by this author:
- Don’t ignore the introverted characters in your business they may be your goldmines – Dr Lynda Shaw – BBF December 2014
- The Psychology of Risk Management in Business – Dr Lynda Shaw – BBF January 2015
- The Psychology of Marketing – Dr Lynda Shaw – BBF February 2015Why Businesses Fail When Concentrating On The Negative – Dr Lynda Shaw – BBF April 2015
- The motivated brain – Dr Lynda Shaw – BBF May 2015
- Diaries jammed full are killing us – Dr Lynda Shaw – BBF November 2015

Frank Sonder
Entrepreneur, Speaker and Business Consultant
Frank deals with human computer interaction and the broader impact of digitalisation to our society. As the founder, CEO and creative mind of foresee, he develops interactive solutions at the intersection of humans, design and technology. View his bio
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Robin Schooling
Managing director/strategist with Silver Zebras LLC
Robin Schooling, SPHR, has 20+ years of HR leadership experience, she works with organizations to develop integrated HR and talent management strategies. View her bio
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Paul Sloane
Founder of Destination Innovation
In 2002 Paul founded his own company, Destination Innovation, which helps organisations improve innovation. He writes and speaks on lateral thinking and innovation. View his bio
View articles by this author:
- Ways to Improve your Creativity at Work – Paul Sloane – BBF Feb 2014
- By Jorge, When is a Cork like a Baby – Paul Sloane – BBF Feb 2014
- Ways to Improve Your Creativity at Work – Paul Sloane – BBF March 2014
- Ten Tips for Leaders – Paul Sloane – BBF April 2014
- A Banknote worth Exactly Nothing – Paul Sloane – BBF May 2014
- The Innovation Gender Gap – Paul Sloane – BBF July 2014
- Why You Should Encourage Dissent – Paul Sloane – BBF August 2014
- Seek Out Unhappy Customers – Paul Sloane – BBF September 2014
- Fighting Groupthink – Paul Sloane – BBF November 2014
- Overcoming a Blame Culture – Paul Sloane – BBF December 2014
- Are You Open-Minded – Paul Sloane – BBF January 2015
- Great Innovators are Relentless Rule Breakers – Paul Sloane – BBF February 2015
- Improve your Persuasion. The Power of Because. – Paul Sloane – BBF February 2015
- Big Bang or Steady Growth – which is the right approach for your Startup – Paul Sloane – BBF March 2015
- The Search for Certainty and Fit kills Innovation – Paul Sloane – BBF March 2015
- Start your Meeting with a Big Lie – Paul Sloane – BBF April 2015
- We need leaders who can admit that they were wrong – Paul Sloane – BBF May 2015
- Use your ethics to drive your innovation – Paul Sloane – BBF June 2015
- Five Requirements for a successful meeting – Paul Sloane – BBF July 2015
- How to Transfer Knowledge – Paul Sloane – BBF August 2015
- Line of Sight Innovation – Paul Sloane – BBF August 2015
- Reward Defiance and Heroic Failure – Paul Sloane – BBF September 2015
- Sometimes it pays to be unpredictable and play games with customers – Paul Sloane – BBF October 2015

Mike Southon
Entrepreneur and best-selling business author
Michael Southon has been writing for the Internet for over 3 years. He has shown hundreds of webmasters how to use this simple technique to build a successful online business. View his bio
View articles by this author:
- Welcome to Estonia – Mike Southon – BBF July 2014
- A Safe Pair of Hands – Mike Southon – BBF August 2014
- DIY Consulting – Mike Southon – BBF December 2014
- The Seven Stages of Finance – Mike Southon – BBF February 2015
- Your Growth in 2015-Seedling, Sapling and Mighty Oak – Mike Southon – BBF March 2015

Lucy Seifert
Coach /Trainer and Author
Lucy Seifert is a highly experienced Coach /Trainer of 22 years and an Author of several personal development books (Gower Publishing). View her bio
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Brad Smith
Founder of FixCourse, Entrepreneur and digital marketing consultant
Brad has worked with clients in a variety of industries including software, insurance, real estate, journalism and travel: everything from start-ups to the Fortune 500. View his bio
View articles by this author:
- Why Your Great Marketing Ideas Aren’t Working (And How to Fix It) – Brad Smith – BBF Jan 2014
- Why QR Codes are Worthless (And Marketing Fads Are a Waste of Time) – Brad Smith – BBF Jan 2014
- Why Your Marketing Shouldn’t Be ‘Creative’ (And What to Do Instead) – Brad Smith – BBF Feb 2014
- The Complete Dummies Guid to Hiring a Developer (For Non-Technical People) – Brad Smith – BBF March 2014
- 3 Killer Local SEO Tips for New Google Changes – Brad Smith – BBF April 2014
- Can’t Keep Up, 3 Easy, Yet Unexpected Ways to manage Social Media – Brad Smith – BBF May 2014
- 5 Steps to Create a Killer Content Marketing Strategy – Brad Smith – BBF June 2014
- How to Create a Successful Content Strategy for the Web – Brad Smith – BBF July 2014
- 5 Sales Mistakes that Make You Look Like a Rookie – Brad Smith – BBF August 2014
- Why Your Website Conversions Suck (And How to Fix It) – Brad Smith – BBF September 2014
- 3 Reasons Why Instagram Social Media Campaigns Are a Waste of Time – Brad Smith – BBF October 2014
- Why Comments for Business Blogs are Useless – Brad Smith – BBF December 2014
- 5 Simple Customer Research Tools to Improve Your Website – Brad Smith – BBF January 2015
- 3 Content Mistakes that are Killing Your Social Media Results – Brad Smith – BBF February 2015
- 3 Website Traffic Tips to 2X Your Growth – Brad Smith – BBF March 2015
- Common SEO mistakes that can hurt your business – Brad Smith – BBF June 2015
- How to cure low sales by increasing customer long-term value – Brad Smith – BBF July 2015

John Stanley
Conference Speaker and Retail Consultant
John Stanley is a conference speaker and retail consultant with over 20 years’ experience in 15 countries. In 2012, he was awarded the WA Small Business exporter of the Year. View his bio
View articles by this author:
- Rethinking Retail – John Stanley – BBF June 2014
- Can I Help You-One word can grow your sales – John Stanley – BBF March 2015
- The Supermarket of the Future – John Stanley – BBF September 2015
- Customer Service – Miriam’s Journey – John Stanley – BBF October 2015
- Customer Inclusion…taste it – John Stanley – BBF November 2015
- The best retail book I read in 2015 – John Stanley – BBF January 2016