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New guidelines to help EU businesses use the Cloud
Zone(s): Europe ¦ Sector(s): Technology
Today’s announcement is a first step towards standardised building blocks for Service Level Agreements (SLAs) terminology and metrics. An SLA is a part of a service contract that defines the technical and legal aspects of the service offered. The recent findings of the Trusted Cloud Europe survey show SLA standards are very much required by cloud users.These guidelines will help professional cloud users ensure essential elements are included in plain language in contracts they make with cloud providers.