World Business News

A round up of the latest news for those doing business internationally

Banks second only to e-tailers for good service

Zone(s): Global ¦ Sector(s): Banking, Economy
[23 June 2014, CITY A.M.]  By Thomas FitzGerald: Customer service at banks around the world appears to be better than many people would think, after being placed second in a report of various industries – although for UK banks there was less happy news as they were found to have lagged behind other regions. Some 40 per cent of global respondents said they were satisfied with their experience at banks, with only e-retailers ahead at 45 per cent, according to KPMG’s Customer Experience Barometer released today. The report was less positive for the UK’s banking sector, however, with only 35 per cent of customers rating their experience with banks as satisfactory, behind leaders Germany and Australia, where 43 per cent of bank customers were satisfied.

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