Frequently Asked Questions

Question

Do you have a question? Find the answer below.

This page provides FAQs of a general nature and FAQs on each of our products.
Information for EziaNews and World Business are coming shortly.

If you can’t find the answer to your question below, please contact us and we will respond immediately.

Online Business Library

How will we know when a publication has been updated in the Online Business Library?

You will be able to see which publications have been updated by reading an update that we will send to you.  LearnEZIA. This is available to all registered users. Simply access the ‘Free Resources’ area at the top of the My Bizezia page. Here you will find LearnEZIA which will also give you the latest technical changes during that month as well as which publications have been updated. In addition, each publication shows the date it was published/updated in the Important Notice section on the penultimate page.

Can I download/print/e-mail unlimited copies of any of the publications available to me in the Online Business Library?

Yes. You can print, download or e-mail as many copies as you wish of the product you have subscribed to – there is no extra charge for this.

I’m a Sole Practitioner but I don’t have a website; however I’d like my clients to have access to the Online Business Library is there a way I can do this?

Yes as a subscriber you will have access to ‘My Bizezia’ which will display the lightbox under your account. This means you have full access to the Online Business Library and you will be able to download and e-mail publications to your clients/prospects as and when you want to.

Can I cherry-pick which publications I want to subscribe to?

Basically no. Unfortunately you cannot cherry-pick publications to subscribe to, although if you tell us what you want we will do our best to accommodate you. At present, the minimum number of categories you can subscribe to is 5 and then it goes up in bands such as 6-10, 11-15 & 16-20 categories. However we are looking at this and there may be changes we can make so that your subscription is more flexible.

Calculators & Evaluators

I have an idea for a new calculator what shall I do?

Get in touch with us and let us know what your idea is by using the Contact Us form.

What is the Contact Us feature and how does it work?

The Contact Us feature will enable users (clients and prospects) of your Calculators & Evaluators to get in touch with you directly. They are given the opportunity to request more information by requesting it directly from the Calculator or Evaluator they’re using – this innovative technology brings prospects directly to your door.

What other features come with the Calculators & Evaluators?

Users of the Calculators & Evaluators will also be able to:

  • Print results
  • Share results with friends and colleagues by e-mail
  • Export results to Excel
  • Export results to PDF
  • Ask for an e-mail alert when the selected Calculator/Evaluator is updated
  • Contact Us
Can we cherry-pick which Calculators & Evaluators we would like?

Yes, but the minimum subscription is 5 Calculators or Evaluators and it continues to go up in bands such as 6-15, 16-25, 26-35 & 35-51.

Apart from Tax Calendar being on my website is there any other way I can promote it to clients?

Yes, you can download the PDF list which details the forthcoming tax dates and e-mail this on to your clients/ prospects.

Does Bizezia update Tax Calendar every year?

Yes. Bizezia will automatically update Tax Calendar every year as well as when any changes are made throughout the year.

Contract Engine

I would like to suggest a new engagement/client care letter to be added to Contract Engine Classic can I do this?

Yes. Get in touch with us using the Contact Us form and we’ll be in touch promptly.

How do I login to Contract Engine?

When you subscribe to this product, you can login to Contract Engine through My Bizezia. As soon as you get to www.bizezia.com you can just click on ‘My Bizezia’ on the homepage and you will automatically be logged in to Contract Engine.

How do I add more logins to Contract Engine?

Your administrator will be able to do this for you. Please contact your administrator. Alternatively, if you are the administrator let us know you’re having trouble creating new logins by e-mailing info@bizezia.com.

How will I know when any of the letter templates or terms of business have been updated by Bizezia?

The first screen you come to once you’ve logged in will be the ‘Welcome Screen’ this will show you all the engagement/client care letters that have been newly added or updated.

Can I place the Terms & Conditions of Business available through Contract Engine on my website or elsewhere on the Internet?

No, that would be a breach of copyright. It is OK for you to “publish” the document with clients but not generally to the business world.

Can we edit the Terms & Conditions available through Contract Engine and upload it to our personal library to re-use with any client?

Yes you can.

Can we edit any of the letter templates available through Contract Engine and upload it to our personal library to re-use with any client?

Yes you can.

If an existing client wants me to do some extra work how does Contract Engine help me?

Once you’ve entered a client’s contact details the Contract Engine system remembers them for future work and also remembers which schedules are in use for each client.

Can I download all of Bizezia’s template letters and terms and conditions and use them in my own mail merge system?

No, unfortunately you can’t as all engagement/client care letters are subject to Bizezia copyright.

If we do some specialised work and you don’t have a template letter on the Contract Engine system for it can Bizezia help in adding a new schedule to Contract Engine for me?

Yes. Get in touch with us using the Contact Us form and we’ll be in touch promptly.

We need to make some changes to the Terms & Conditions of Business schedule and don’t want to do it every time we go into Contract Engine, what can I do?

You can edit the Terms & Conditions of Business and then upload it to your personal library ready for use with any client.

Better Business Focus

Can I download/print/e-mail unlimited copies of the client magazine Better Business Focus?

Yes you can print, download or e-mail as many copies as you wish – there is no extra charge for this.

Can I submit an article for consideration to be published in Better Business Focus magazine?

If you want to submit and article for consideration please do so at info@bizezia.com – please insert the words ‘article for consideration’ in the subject line of your e-mail. Please also attach a short bio of approx 50 words and a picture of the author to accompany the article if and when it is published.

We don’t have a website can we still subscribe to Better Business Focus magazine?

Yes,  as a subscriber you will have access to ‘My Bizezia’ which will display the light box/I-frame under your account. This means you can still have full access to Better Business Focus magazine and you will be able to download and e-mail it to your clients/prospects every month.

I’m a Sole Practitioner but I don’t have a website; however I’d like my clients to have access to Better Business Focus is there a way I can do this?

Yes, as a subscriber you can access Better Business Focus magazine through My Bizezia and e-mail it on to your clients/prospects each month.

Work Manual

How do I login to Work Manual?

After you subscribe, you can login to Work Manual through My Bizezia. As soon as you login at www.bizezia.com you can just click on ‘My Bizezia’ on the homepage and you will automatically be logged into Work Manual.

How do I add more logins to Work Manual?

Your administrator will be able to do this for you, please contact your administrator. Alternatively if you are the administrator let us know you’re having trouble creating new logins by e-mailing info@bizezia.com.

How will I know when Work Manual has been updated by Bizezia?

The first screen you come to once you’ve logged in will be the ‘Welcome Screen’ this will show you any sections that have been updated.

DeskSmart

How do I login to DeskSmart?

After you subscribe, you can login to DeskSmart through My Bizezia. You will just need to click on ‘Access’ to open up the username/password page of your intranet. You can also enter your URL into any web-browser and then enter your username/password.

How do I add more members to DeskSmart?

You will need to be an administrator to add members. You’ll need to click on the ‘Administration’ button in the left hand menu bar and then select ‘ Add members’.

General

What is a Light box/ I-frame/ Window?

A light box/I-frame is a portal which appears as a window on your website (on any page of your choice) where your clients and prospects can access the Bizezia products and if you are an Online Business Library subscriber they can key in a search for a partiular publication.

Can we choose our own colours for the I-frames/Light box?

Yes. The light box/I-frame can be provided in a colour scheme that reflects your corporate design. You can choose the colour of your light box/I-frame from a colour palette before you check out when you take your subscription, but you can change it afterwards if you wish.

How do the products appear on our website?

You will be able to get your unique HTML code from ‘My Bizezia’ after you have completed your order. You can then pass this on to your web developer who can insert it into a page of your choice.

What personalisation do we receive?

This completely depends on which product you wish to subscribe to. With the Online Business Library, Better Business Focus magazine, Calculators & Evaluators and Tax Calendar you can select the colour of your light box/I-frame so that you can closely match it to your corporate colours. Contract Engine, Work Manual and DeskSmart are not delivered through a light box/I-frame, nor are EziaNews or access to the World Business site.

Online Business Library personalisation gives you:

  • Choice of colour of light box/I-frame
  • Choice of colour of the strip on the front page
  • Your firm’s logo could be placed on the front page of every publication
  • Personalised back page
  • Your firm’s name and message will be stamped across the bottom of each page in every publication

Better Business Focus magazine

  • Choice of colour of light box/I-frame
  • Personalised back page
  • Your firm’s name and message will be stamped across the bottom of each page in every publication issue

Calculators & Evaluators

  • Choice of colour of light box/I-frame
  • Choice of colour of the title of each Calculator/Evaluator
  • ‘Contact Us’ feature links directly to your firm

Tax Calendar

  • Choice of colour of light box/I-frame
  • ‘Contact Us’ feature links directly to your firm

DeskSmart

  • You can upload your firm’s logo onto the homepage of your DeskSmart intranet
  • Choice of colour to closely match your corporate colours
Do you have a set-up fee for any of your products?

Absolutely not. There is no set-up fee for any of our products.

When does my subscription expire?

For everything except DeskSmart the minimum subscription is 12 months. When your subscription is nearing renewal we’ll send you a reminder e-mail so that you can renew your subscription through My Bizezia online. DeskSmart is available on a pay-as-you-go basis so your subscription will just continue. If you wish to cancel your subscription to DeskSmart, all we require is 30 days notice.

Work Manual is available on a Lifetime subscription basis as well as Standard. The Lifetime subscription covers 15 years.

How do I renew my subscription?

You will be able to renew your subscription through My Bizezia, but don’t worry we’ll send you an e-mail to let you know when it’s due. Remember that if the subscription allows you to pay by installments, the credit card you use must have an expiry date beyond the expiry date of your subscription.

What is 'My Bizezia'?

‘My Bizezia’ is hosted on our mother-site www.bizezia.com and is where you go to manage and edit your subscriptions and to access the products you’ve paid for. If you like, it’s a kind of dashboard area.

Will my firm need to maintain any of the products?

No, absolutely not. Your firm will not need to maintain any of the products, Bizezia will maintain them automatically for you. We are always interested in receiving feedback about additions or changes that you feel would improve the products.

How will your products help my firm with Practice Assurance?

Practice Assurance is an ICAEW programme. By implementing Contact Engine for your Engagement terms and using DeskSmart for organising  how you maintain access to important client information, you’ll be making major progress with the requirements of your professional body.

If I have two websites can I place your products on both sites using only one subscription?

No. You will have to purchase another subscription for every website you wish to place the products on.

Can I tell anybody who wants information to go to my website and download it free of charge?

Yes that’s what the products are for. You can encourage whoever you like to visit your website and download anything for free.

How do you update the technical contents of your products?

Your unique HTML code links you to us. We update anything that needs to be updated automatically and you’ll always have the latest version of the relevant product. We have experts in their field making sure you always have the latest information so you don’t need to worry about a thing.

Can we update our personalised back page?

Yes, although we allow one update free of charge per subscription year. If you need the information on your back page to be up-dated please Contact Us and we’ll be in touch.