Zero Hours’ Contract Interview

Zero Hours’ Contract Interview


There has been much ado recently about zero hours’ contracts.  So much so that a zero hours’ contract bill is currently passing through parliament.

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The purpose of the bill is to limit the use of zero hours’ contracts and it had its first reading on 2nd July 2014 and the second reading has been postponed until 27th February 2015.  This bill is an attempt to remedy the current mischiefs. Employers that offer zero hours’ contracts have to treat workers the same as employees with fixed regular working hours. They are also required to give reasonable notice on when they are needed as well as notice in writing of the minimum hours their workers are required.

Other current practices that are to be stamped out include:

  • Considering zero hours’ contract workers for regular working hours every 12 weeks
  • If they have worked continuously for that period of time the employer should have a duty to offer the worker fixed and regular working hours
  • It will also be unlawful to subject zero hours’contract workers to detriment
  • The dismissal of a zero hours’ contract worker who refuses to work at the employer’s request will constitute an unfair dismissal
  • A zero hours’ contract worker is also regarded as being employed when he or she works or does not work for that employer

So what is the current landscape? 

The term ‘zero hours’ is not currently defined in legislation.  However it’s generally understood to be a contract between an employer and an individual worker under the terms of which:

  • The employer is not obliged to provide the worker with any work at all, nor any minimum working hours and
  • (usually) the worker is not obliged to accept any of the hours offered.

This absence of mutuality of obligation is a key aspect of zero hours’ contracts; the lack of mutuality of obligation means that in most cases the individual would have a status of worker for employment protection purposes and will not be an employee.

It’s worth noting that zero hours’ contracts may not actually be called a zero hours’ contract but could be offered as “casual work” contracts or “as required or needed” or “flexible work”.  The importance of employment status is discussed in a previous article (read Employment Status: Briefing and Are you a Worker or a Self-Employed person?). In short there are certain rights that are only conferred on employees and not on workers or self-employed individuals. This means that individuals working on zero hours’ contracts do not have the same protection under employment legislation as employees have.  Calling an arrangement a zero hours’ arrangement and issuing a contract labelling it as such is not conclusive. An Employment Tribunal will ascertain all the terms of the contract as well as what actually happened in practice between the parties to analyse whether the individual is an employee. It is the substance not the form of the agreement.

0 hour contract

Zero hour contracts and your rights

Zero hours’ contracts usually fall within the definition of workers, which means that they do have some employment rights. These include, for instance, the right to be paid the national minimum wage, working hours and rest breaks, entitlement to paid holiday, part-time working and pension auto-enrolment.  However it is not certain that an individual on a zero hours’ contract will fall within this definition. It will ultimately depend on the facts of the case and how the relationship operates. This will determine where they fall on the scale between genuinely self-employed and employee status.

With regard to continuity of service, for individuals that are working on back-to-back fixed term contracts or zero hours’ contracts, there may be grounds to establish the existence of a continuing contract. This overarching or “umbrella contract” must still have some level of mutual obligation between the employer and the individual during the period when no work is being performed. There will not be sufficient mutual obligation if the conduct of the parties is wholly explained by mutual convenience and goodwill, and it is not necessary to infer contracts when there is no justification for inferring one.  However the expectation between the parties may give rise to sufficient mutuality of obligation to establish a continuing contract.

Why have zero hours’ contracts?

The purpose of zero hours’ contracts is to allow a flexible workforce, which is necessary for employers who frequently need a change of staff as the workload fluctuates. The employer’s benefit in this case would be a pool of staff on demand, no ongoing requirement to provide guaranteed levels of staff and a cheaper alternative to agency fees. The employee’s benefits would be flexible working hours, no ongoing requirement to accept offers to work, no consequences for not working requested hours and gaining employment experience and skills whilst actually working.

So how does this work in practice? I had the opportunity to speak to a student who works on a zero hours’ contract in a retail store. In order to protect her identity this interview has therefore been anonymised.  Any likeness to real events, persons or companies is coincidental.

Zero Hours’ Contract Interview

Press the arrow to the right hand side of each question to reveal the answer.Question mark

Q: How long have you been working under a zero hours’ contract?

Since November 2013.

Q: Under a zero hours' contract you are not obliged to accept work that is offered to you when you are asked to do it. Have you ever refused work and what was the response?

You are obligated to work when they schedule your hours and if you are unable to work then you have to go on to a Facebook page and try and get someone to cover it. If someone doesn’t cover it then you can get a UPN, which is some sort of punishment. If you get three UPNs you get dismissed.

So there were two times recently when I asked not to work. Over Christmas I was scheduled for a six hour shift and I was in America and my schedule did not go through properly when I was away and I couldn’t get anyone to cover it and so I told my manager. He eventually said “ok, its fine you don’t have to work” but he was very annoyed with me and then gave me less shifts when I came back to work. A few weeks ago, I was in London and I had to call in and you are supposed to call two hours before and they asked “do you want to work” and I said “no, can you ask someone else to cover it if there is anyone else wanting to work” and they said “ok that’s fine but usually you always need to get cover”.

Q: Can you tell me a bit about the scheduling, how does it work?

You can make your availability whenever you want. For my position, I need to be available for Friday or Saturday nights. You let your employer know of your availability and then there is an automatic schedule that the manager then caters to what they want and it comes out around every Thursday, sometimes it’s late and it comes out maybe on a Saturday and the shifts start from Sunday for the next week. So if you have a shift on Sunday it is hard to plan anything if it comes out later.

Q: Generally speaking, how much notice are you given when you are asked to go to work?

It depends. If you have regular shifts then you know usually the Thursday before that week and the week starts on Sunday. If you have to call in, you need to call in two hours before on that day.

Q: So what is the call in system? I’m not sure I understand.

My employer has specific hours that they have in a week and they need to use up all of those hours. We have a District Manager that comes in and reviews everything a few times a month and they get in trouble if they don’t use up all the hours each week. So every week they need to get rid of their shifts or hours but it also depends on how much sales they have. It really fluctuates day to day and you never know a day in advance if they are going to need you to call in later. Some times they will write on the Facebook page saying “we have more hours. If anyone can work, please do”. They will call you and say if you’re available to work and will just have you come in if you can.

Q: Do you ever feel that when you are on duty that you are over staffed or under staffed?

Yes. On Saturdays and Sundays. Especially on Sundays because it is the first day of their week. Everyone who works on the floor comes in on that day. There is always way too many people and during certain times of the year there is not enough things to do except really mundane tasks and then other times it’s completely under staffed. I will be the only one on the floor, the managers will be in the back and you have to do everything. You have to do the tills and maintain all the six rooms. That’s quite tiring when there are a lot of people.

Q: Do you find that the unpredictability of when you are going to work has a negative impact on your financial security?

Because I am a student, not really. Because I am a foreign student, I need finances to live here and so for me its not that bad but for other workers they try and cover as many shifts as possible. If people give away shifts literally in two seconds they say “I will cover you” because they need that work and they want it as regularly as possible.

Q: Is that their only employment? Are they working full time there?

People who do work full time are managers or have just become managers and there are people that have had at least two or three jobs at the same time before but it would usually be with promotion for clubs.

Q: The managers, do you know if they are on zero hour contracts or employees?

I believe they are employees as they are on an annual salary.

Q: Given the choice, would you prefer to work on a contract of employment with set hours as opposed to a zero hour contract?

As I’m a student, I wouldn’t want set hours because this way if I am really busy one week, I can give away my shifts and I’m not contractually obliged to work that week. I have friends that have seven hours a week which isn’t a lot but they still have to work those seven hours or get holiday and so I like that. I can give away my shifts when I need to.

Q: Provided they wont get the hump for when you are actually not there?

Sometimes no one will cover shifts, which is very frustrating and other times everyone wants to cover everything so it really depends on the fact that we have a lot of students that work there so it depends on exams and holiday schedules. During Christmas, no one is there and during exams no one wants to work at all so that is very difficult as well.

Q: The penalty system that you talked about. Is that advertised in your contract? The Staff Handbook? How does that work?

I just learned about this UPN recently. I don’t know what it stands for. It’s not in our contract. It’s just what everyone refers to it as. I just looked at our contract and it says that you will have a warning if you aren’t doing your job correctly or if you miss too many shifts. They write on the Facebook page if you miss too many shifts or don’t come to your call ins, or don’t call for your call ins, that you can be dismissed and so they are not very clear about it, but also the managers are quite friendly and so they do try and get good relationships with us and work with us so it’s not usually a problem.

Q: Turning to your contracts. Can you give some basic details of what your understanding is of the contract you have with them?

In my contract, it says that I need to work a minimum of 4 hours even though it says that it is a zero hours’ contract, and I am supposed to represent the brand and be very outgoing and friendly to customers and always make sure the customers are OK. There are no tasks that are really described. It has a lot about holiday. There are also health and safety regulations and when you start you have an induction where you watch a health and safety video and they then sign the contracts. That’s really about it.

Q: What are the termination provisions in the contract?

I genuinely have no idea. I know a lot of people have stopped working recently because they weren’t able to come to their shifts and they kept giving away their schedules. They recently posted on the Facebook page at the beginning of September that if you are not coming to your shifts then you will be dismissed and a lot of people left. But there are also a lot of people coming and going, we have to hire a certain amount of people a week and so there are always new people coming in and people leaving.

Q: If someone were to say that you could claim benefits that would be paid to you weekly and were a regular guaranteed source of income and these benefits were significantly more than what you received on average under your zero hour contract, would you be more inclined to claim benefits?

I understand why other people would, but I really just want the work experience and I believe that people who do work there enjoy working there, or just want the work experience, so I don’t think they would. But I understand why other people with a zero hours’ contract would if they were not financially stable.

Q: If you were offered a full time position under a zero hours’ contract, would you accept the position?

Currently, no. But if I were just working there and not a student, I would probably want to be a manager on a full-time employment contract.

Q: And what would you say the reasons would be if you, let’s say, finish university, you really want to stay and you need to have full time income?

Then I would want that regularity in my schedule. The managers sometimes take relationships personally and they won’t schedule you as much if they are a bit annoyed with you and you then have to cover other people’s shifts until they start putting you regularly on the rota every week.

Q: How do you feel about not having any employment rights or rights to statutory sick pay, holiday pay etc?

Well we do get 28 days of holiday instead of 25 but that’s not really holiday I think, you can basically take as much holiday as you want as long as it’s only two weeks at a time and because I don’t work there full time or even really part time, it doesn’t really affect me.

Q: How are you compensated for the holiday? You say that you have 28 days. That sounds like statutory holiday under the Working Time Regulations. Do you get holiday pay?

I get no holiday pay except we do get Benefit Days so if you work New Year’s Eve or something like that or if you work a certain amount of hours in a week, I believe you get a Benefit Day which means that you have one shift where you don’t have to work and you are not allowed to work on that day.

Q: Which of the following things would you think would feel most upsetting to you in terms of the avoidance tactics of your employer? Is it acceptable that they use this to maximise the flexibility of the work force? Is it acceptable that they are doing this as a way to keep costs down, avoiding recruiting agency costs and also what are your feelings on using zero hours’ contracts to generally evade Employment Law obligations?

I understand why they want flexible workers specifically for this retail store because it does depend on the hours they need in the store and they do need people coming in and out. Two days ago, I had a call in and three other people had a shift and one person had their shift covered and I didn’t want to be at my call in and I said I would go in if they needed me and they said they did. Two hours into my shift, the girl who covered another girl who had a regular shift, they decided that they didn’t need her and so they sent her home. She still had a few hours left and they could have just not taken my call in in the first place

And for avoiding Employment Law Regulations, I think this is just taking advantage of students that just want to work there in the first place.

Q: Are there a lot of people who have worked there for years or is it just the managers?

There are a few that have worked there for years. A lot of people work during university or are in college so I think there is about maybe 15 now that have worked for over a year. I have worked for over a year and I have seen at least another 15 people leave as I have worked there.

Q: How do you feel about if you work there for another year, when you should have unfair dismissal rights and rights of redundancy etc. Would your opinion change when you have passed the two year mark?

Possibly, but I feel like if you have a good relationship with the managers, they are more understanding. It is a very personal relationship that everyone has with each other and they are very close and I don’t feel like that would affect anything if you did have a close relationship with a manager, but if you didn’t, then I feel that would be difficult.

Q: Are you currently looking for another job or will you be looking for another job?

I think I’m not sick of this job, but it does get to me and involves a lot of work and can be very tiring. So possibly next year, I don’t know if I would work there but I guess I will see.

Q: Do the call ins annoy you because you can’t plan your life at all?

Yes. You can’t plan anything and no one likes covering them because they are so unpredictable. Recently because I didn’t work a lot over Christmas, they have been giving me a lot of call ins but they always make them regular and I don’t understand why they can’t just say that they’re regular instead of telling me it’s a call in. So it’s really hard to plan things.

Q: Can you give a specific example when this has messed up something in your personal life?

Yes, sure. I had plans a couple of weeks ago and I had a call in and everyone said that they wouldn’t cover it and that they probably won’t need it. So this is when I called and asked “can I please not work” and they said “yeah that’s fine” but they weren’t happy about it at all. I had a whole weekend planned and if I had to go then I would have had to leave early Saturday morning and go all the way back to Brighton from London and just not do anything that I had already paid for.

Q: And as you didn’t get a call in then you just don’t get work, is that how it works?

Well you get regular shifts and you can always cover shifts. The Facebook page is really active. You get at least 20 notifications a day of people trying to swap shifts and that’s what’s really great about it is that there is a lot of flexibility for workers and so if you have something to do, someone usually does swap your shift if you’re a regular. Especially if it’s in the morning. Someone just posted “can someone swap a shift from 8 to 12 another day besides Monday?” This way at least it’s fair.

Q: In the zero hours’ contract, does that mean that you are actually being paid below the minimum wage?

I’m paid £6.50 because I’m over 21 and I know if you’re under 21 there is a different minimum wage but they abide by that very carefully.

Q: And how are you taxed?

I get all my tax back. It comes directly into my bank account.

What do you mean?

I’m not really sure. There’s just always a tax refund entry on my payslip and it goes back into my bank account after my salary is paid and I shouldn’t be taxed because I make less than the taxable amount.

Q: But they still process you through the Pay As You Earn system?

I’m not really sure. They told me that I wouldn’t be taxed but then I get about maybe 74p a month or every two weeks back into my account from it.

Q: Ok, alright. So there’s some accounting mechanism at work there?

There’s something a bit strange about it. I don’t really understand it.

Q: Anything else you would like to say about people thinking about going on to a zero-hours’ contract?

I think that for students they are a good idea because then you’re not obligated to work when you can’t and there are a lot of reasons when you can’t work at certain times, like holidays and exams. I just think you need to make it clear with the employer that you do have a right to say “I can’t work” and they shouldn’t punish you for that. That is what they do.

Q: That is clearly not a situation where they can say “come in” or you can say “no I don’t want to”.

Yeah, the good thing is, if they need you, you can come in early, you can ask on the Facebook page. You can just call the store and if you want work and say “do you have any hours left this week” and they might. I do that over the summer. I worked a lot. I worked about 12 hours a day. That was really nice because I was able to support myself instead of asking my parents. I was able to work a lot and because of that I had a good relationship with the managers over the summer and so they always gave me work. When they knew I wanted work, they would always call me if they needed someone to come in.

Q: It's still quite unsettling that its so dependent upon how you get on with this one person isn’t it?

Yes. Yesterday, no Saturday, we had a new manager who no one really gets along with. She is very sweet but she just seems a bit like as if being a manager has gone to her head and she’ll tell you to do a task and then she is very condescending about it. She will tell you to do something which you definitely are able to do, like fold something and make it in a straight line, but then she’ll give you clear instructions and a mini life lesson about it and then she says “well if you would do this properly and smile and talk to customers more, you would get more shifts”. So I think that was, first of all, a rude remark and way too personal and just unnecessary. But she also doesn’t make the schedules so she does not have authority to say that.

Usually the Store Manager is the top manager who’s a lot nicer. But he does get very moody. We have District, Regional and then European Managers that come in and rate the store. Everything needs to be perfect on those days. They will only have employees come in that they know that these managers will like. The District Manager comes in the most so they will have a list of people that they know get along with the District Manager and they’re the only ones that are allowed to work when the District Manager is there. If someone comes in on that day wearing too much makeup or if they’re not in the correct clothing, the managers of the store will tell you to go home if you don’t look the part and this has happened sometimes. One of the girls who was sent home was actually a manager and she was sent home because she had too much makeup on. Another girl was wearing a black bra with a white shirt so she had to go home. Another girl and I were wearing the same dress that was not cut low but showed a bit of cleavage and so they put us on the tills so we would boost sales. It’s very sexist if nothing else. I had a hair tie on my wrist and they told me to take it out. I have a piercing on my upper ear and my manager asked me to take it out and I said I needed pliers to take it out so my manager said put your hair over it. I think that is what’s the most difficult for a lot of employees.

Q: So it’s a sexualised environment?

One of the new managers used to be an employee who worked on the floor a few years ago while he was at uni and now he’s the manager. He’s been hiring only girls lately. So recently we had interviews for new employees every Tuesday and Friday and one of the girls interviewed and she made sure to hire some guys. When the district and regional managers come, everything needs to be perfect.

Q: Would you ever consider the fact that you could be covered under discrimination legislation or sexual harassment legislation? This seems to be quite a sexual environment.

It is and it is quite ridiculous and employees should be protected by it, especially for a lot of people who do get sent home if they are not in the correct attire or if the Regional Manager does not like them.

Q: Tell me a bit more about the recruitment process. How they actually recruit people?

We don’t accept CVs. People can come in and they can apply online. There is an application that you have to fill out and there are passwords and so if you come into the store, we give you the passwords and then once you have filled that in, you can call the store and come in on Tuesdays and Fridays and have a group interview. In the group interview they ask you a few questions, then you fill out if you want to work on the sales floor or in the back. Working in the back involves organising new shipments and preparing products to go onto the floor. Employees at the front and deal with all the customers and have to maintain the store. Also people on the front or Managers will look around the store and see customers who look the part and they give them a recruitment card and ask them to work there. That’s how I got employed.

Q: And what about the physical aspect of people. How do they check that?

You have to take a picture of everyone that applies. So when you come in for the group interview, even if you are recruited, you have to come in for the group interview and we take a picture of you. That picture is then sent to the head office. Head Office then decide whether they want you or not based on your picture. The reason they say they do this is because they say they recruit for advertising from the stores and so this is a two way street and they do not have a separate agency for the advertisements. Once the head office has recruited you, then you have to come in and you have to be dressed. We have “in season” looks and there’s a look book and you have to dress in an outfit exactly as it is in the look book. We then take a picture of your full body in that outfit. They then send that back to the head office so they would have it on file and then you start working.

Q: Has there ever been anyone where you have worked with that actually became models?

Yes there are a few people. I had a picture with two other girls that was reposted onto the store page and onto their Instagram and that had so many hits that they wanted to recruit all three of us. This was over the summer and none of us just went through with it. There are two girls that have been on adverts that are in our store. So it is quite frequent.

Q: Alright, so it’s not just something they tell you?

Yeah, it’s not something they tell you. They do take it very strictly. Also our store has been voted the best managed in the UK and in Europe and we also have the best employees in the UK and Europe and so I think our recruitment is very strict but our managers also get rewarded for it. When our Instagram picture blew up on their Instagram, our store manager got so much appraisal from the Regional Manager and she favours us a lot because of that.

Q: Did that ever then trickle down in monetary terms to you?

No and they didn’t ask if they could repost. The other two girls that I was with really like the attention of being on everyone’s Instagram. I just don’t like everyone looking at my picture so I found that a bit uncomfortable but one of my managers asked if they asked me if it was OK and I said no and she was like “that’s strange”. Since our picture was reposted they started doing this a lot with other peoples pictures so it started quite a trend.

Thank you very much for your time.

Lone Working – what should employers do?

Lone Working – what should employers do?

Many employers are unaware of the obligations that apply when they have employees who work alone. I have to confess that I didn’t know too much about the subject so I did some research and am happy to share with you what I found. First though, here is my acknowledgement that the following text includes public sector information published by the Health andSafety Executive and licensed under the Open Government Licence.Lone working

Defining “Working Alone”

The HSE suggest the following definition: “Lone workers are those who work by themselves without close or direct supervision. They are found in a wide range of situations”.

HSE Guidance

The Health and Safety Executive (HSE) provide guidance on how to keep lone workers healthy and safe. It is aimed at anyone who employs or engages lone workers, and also at self-employed people who work alone.

Following the HSE guidance is not compulsory, but it should help employers understand what they need to do to comply with their legal duties towards lone workers under:

  • the Health and Safety at Work etc Act 1974;
  • the Management of Health and Safety at Work Regulations 1999.

Is it legal to work alone and is it safe?

safety hatWorking alone is not in itself against the law and it will often be safe to do so. However, the law requires employers to consider carefully, and then deal with, any health and safety risks for people working alone.

Employers are responsible:

  • for the health, safety and welfare at work of all their workers; and
  • for the health and safety of any contractors or self-employed people doing work for them.

These responsibilities cannot be transferred to any other person, including those people who work alone. Workers have responsibilities to take reasonable care of themselves and other people affected by their work activities and to co-operate with their employers in meeting their legal obligations.

Who are lone workers and what jobs do they do?

Lone workers are those who work by themselves without close or direct supervision, for example:

In fixed establishments

  • A person working alone in a small workshop, petrol station, kiosk or shop
  • People who work from home other than in low-risk, office-type work (separate guidance covers homeworkers doing low-risk work – see the end of the leaflet for details)
  • People working alone for long periods, eg in factories, warehouses, leisure centres or fairgrounds
  • People working on their own outside normal hours, eg cleaners and security, maintenance or repair staff

As mobile workers working away from their fixed base

  • Workers involved in construction, maintenance and repair, plant installation and cleaning work
  • Agricultural and forestry workers
  • Service workers, including postal staff, social and medical workers, engineers, estate agents, and sales or service representatives visiting domestic and commercial premises

How must employers control the risks?

Employers have a duty to assess risks to lone workers and take steps to avoid or control risks where necessary. This must include:

  • involving workers when considering potential risks and measures to control them;
  • taking steps to ensure risks are removed where possible, or putting in place control measures, eg carefully selecting work equipment to ensure the worker is able to perform the required tasks in safety;
  • instruction, training and supervision;
  • reviewing risk assessments periodically or when there has been a significant change in working practice.

This may include:

  • being aware that some tasks may be too difficult or dangerous to be carried out by an unaccompanied worker;
  • where a lone worker is working at another employer’s workplace, informing that other employer of the risks and the required control measures;
  • when a risk assessment shows it is not possible for the work to be conducted safely by a lone worker, addressing that risk by making arrangements to provide help or back-up.

Risk assessment should help employers decide on the right level of supervision. There are some high-risk activities where at least one other person may need to be present. Examples include:

  • working in a confined space, where a supervisor may need to be present, along with someone dedicated to the rescue role;
  • working at or near exposed live electricity conductors;
  • working in the health and social care sector dealing with unpredictable client behaviour and situations.

Employers who have five or more employees must record the significant findings of all risk assessments. Employers also need to be aware of any specific law that prohibits lone working applying in their industry. Examples include supervision in diving operations, vehicles carrying explosives and fumigation work.

Further information about controlling risks can be found on the HSE website at:

Further sources of information are listed at the end of the HSE leaflet downloadable from:

New Changes to Holiday Pay and Commission – Euromillions, anyone?

New Changes to Holiday Pay and Commission – Euromillions, anyone?

I think most of us have already had our summer holidays and are lamenting the fact that we are now firmly back in our work routines.  If your job involves a pay structure where you are paid a basic salary and a commission and/or bonus you may be coming into some extra cash in the not too distant future.

More holiday and more money, you say? Will I win the Euromillions?


New Changes to Holiday Pay and Commission – Euromillions, anyone?

You may not be far off. A European Court of Justice (‘ECJ’) Judgment earlierthis summer redefined holiday pay as we know it. According to this judgment, the holiday pay under the Working Time Directive (‘WTD’) is to include an allowance for commission, regardless of the fact that commission or bonus is technically paid on sales made when you are not actually at work.  At the moment, under the Working Time Regulations 1998 (‘WTR’), a week’s pay is based on basic salary and excludes payments such as allowances, expenses, overtime, commission and bonus payments.  These are all elements of salary, the general definition of which is any sums payable to the worker in connection with his/her employment,  even if it refers to specific work done by someone while performing their duty.

So, how can you actually accrue commission when you are not actually at work?  Interestingly enough, the WTD states that all workers must be entitled to paid annual leave, but the manner in which a worker is paid is calculated is left to national legislation or practice.

Following the ECJ ruling in Lock V British Gas Tradings Limited, employers should now calculate holiday pay based on average weekly remuneration (including commission and similar payments) over the previous 12 complete weeks if:

  • A worker does not have normal working hours or;
  • A worker has normal working hours but their pay varies according to the amount of work done or the time of work.

This case also states that in order to comply with the WTD, if a worker has normal working hours, employers should, when calculating holiday pay, in summary:

  • Include overtime which is guaranteed and that the worker is required to perform under his contract of employment (one can see how this could lead to disputes and ET decisions are in the pipeline).
  • Include bonuses, which are intrinsically linked to performance of the task that the worker is required to carry out under his contract of employment.
  • Include commission, which is intrinsically linked to the performance of the tasks that the worker is required to carry out under his contract of employment.
  • Include payments, which relate to a workers personal or professional status (for instance, the cost of my practising certificate).
  • Exclude payments, which are intended exclusively to cover occasional or ancillary costs arising at the time of performance of the task which the worker is required to carry out under his contract of employment.

It should be noted at this point that the principles set out above will only apply in respect of the four weeks’ required by the WTD as implemented by Regulation 13 of the WTR. They do not apply in respect of the additional 1.6 weeks additional holiday provided by Regulation 13a of the WTR which is over and above the WTD requirement.  Therefore, if a worker is considering going after his/her employer for holiday pay including commission etc, it would only be in relation to the four weeks of holiday pay that would fall within the WTD requirements.

Rather unhelpfully, there is no authorative decision as yet on how the four weeks are selected but in a recent case, Woods v Hershall, the Employment Tribunal decided that in the absence of any agreement, it was up to the worker to choose.

So what does this all mean for UK businesses? 

Not only would employers need to change their holiday pay calculations going forward, they may also be faced with claims from workers on payments for holiday already taken which should have, but did not, include commission etc.


What does this all mean for UK businesses?

As an alternative to an ET claim for unlawful deductions, which must be brought within three months of the most recent deduction  At the moment, it seems likely that such claims could go back as far as 1st October 1998 which was the date when the WTR came into force.   Unlike claims for contractual holiday pay, claims for statutory holiday pay cannot be brought in the Civil Courts because they are to enforce a statutory right for which the Employment Tribunals are the appropriate jurisdiction. As an alternative, workers can also bring a breach of contract claim in the civil courts which may only go back as far as 6 years (5 years in Scotland) and case law suggest that it may not be successful.

In any event, this could have serious ramifications for business. John Lewis recently paid out £40 million to their staff as they had not accounted for commission and overtime in their holiday pay.  In my view it will depend on the size of the claim. If it is a low value claim it may well be that workers would be deterred by employment tribunal fees where it would simply not be cost effective to pursue the claim. If for instance, the claim goes back as far as 1998 and/or the worker is a high earner it is unlikely that tribunal fees would make much difference.

So what about contractual holiday pay? The right to holiday pay under the WTR does not affect any contractual entitlement to holiday pay.  However, any holiday paid to a worker under his contract of employment will go towards discharging his employer’s liability to pay him holiday pay under the WTR and vice versa.  Any contractual entitlement to holiday must be included in an employers written Statement of Particulars.  The particulars must also be sufficient pellucid to calculate precisely what the entitlement to accrued holiday pay would be on termination of his employment.  In the absence of an express agreement, a term entitling an employee to pay in lieu of accrued unused contractual holiday on termination of employment would not generally be implied however it can in some circumstances become an implied term through custom and practice or business efficacy.  I would like to remind everyone that after two months continuous employment, an employer must give their employees a written Statement of Minimum Particulars of Employment (see my previous article on this here).

So what’s next?

holidayI am sure we are all curious to see how the UK Courts will interpret the ECJ decision in Lock. There have already been some prominent ECJ cases preceding Lock and in my view the main principle to take away from the ECJ is that it should never be a disincentive for a worker to take holiday. That is, you should never loose money if you chose to take holiday. With this in mind, for those of you who are going away for an autumn or winter break, do make sure that you are getting paid what you are supposed to. If you are working on a commission basis and think you are owed holiday pay, bring this up with your employer and seek to clarify the payments that may be due to you. It may also be advisable for employer to go through your workers’ payment structures and consider the potential liability. Employers should also ensure that they do follow the correct holiday pay calculations going forward. Needless to say that this can become rather costly and should be budgeted for.

As with all these matters, taking skilled professional advice is highly desirable before things get out of hand.

Telephone Interrogation – why it’s bad for the health of your firm

Telephone Interrogation – why it’s bad for the health of your firm

woman on phoneRecently I made a phone call to a company where I called to speak to a person to whom I’d sent an important email and I wanted to know why I hadn’t been contacted. This company (a large business membership organisation) have an interrogation system which prompted the receptionist to ask several questions such as:

  • Name (no, not even “what is your name please”)?
  • Company (no, not even “from which company are you calling”)?
  • About (no, not even “what did you want to speak to her about”)?

And then, to cap it all, I was told “I’ll just see if Mrs X is available”. (Did this mean, “I’ll see if she wants to speak to you”?)   The experience I had reminded me of a publication I put together some time ago based on work done by Paul Dunn of Boot Camp fame. It’s part of the Bizezia Online Business Library. Several parts of the remaining text in this article come from that publication.

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The telephone is a powerful tool. Use it wisely.

The office telephone is a powerful tool. Together with emails and faxes, it is your firm’s link with the outside world.  If your firm receives say 100 calls in a day and you work on an average for 200 days a year… that’s 20,000 opportunities for first impressions for callers – whether they are clients, prospects or whatever. The effect of all those opportunities is incredibly far reaching – perhaps more so than you’ve ever thought. Just to illustrate how far reaching it is, a survey conducted a few years ago quoted these staggering statistics as to why customers no longer deal with a particular company – or, put that another way, the survey reveals why customers go to your competitors. Let’s run through the figures.

  • 3% of customers said they went to the competitor because it was more convenient for them to deal with the competitor.
  • 5% gave a variety of reasons which come under the heading of miscellaneous.
  • 9% said that they changed because of a relationship at a high level.

You’ll notice from the above, that none of the reasons so far deal with the product or the service or the price. These are not as important as it would seem. In fact, only 15 percent of people said that they changed from one company to another because of a product range, price or the delivery time.

That leaves 68 percent. The survey showed that almost seven out of ten people left because of what they called “perceived indifference”. Perceived indifference is another way of saying “the company did not seem to care about me” or “the company treated me as if I was not at all important”.

Although 68 percent is a huge number, it is a number over which you now have the power to change. Now this is where the telephone is important. You see, perceived indifference is what you often hear on the phone on the first contact.

Here are some common examples. Just imagine these things happening to you when you’re calling another company:

Ring ring, ring ring, ring ring, ring ring, ring ring, ring ring, ring ring, ring ring, ring ring…

Or you hear things like this:

“XYZ Company, hold please”

“He’s in a meeting” “Connecting”

“ABC Company” (said very gruffly)

All of these examples are perceived indifference.

To start with, we will reflect on just how important that first greeting is.

The Need for Performance Standards

man with shoeIn a moment I’ll provide some ideas that will help you without a lot of effort. First though, I want to talk to you about hamburgers. Well, not just any hamburgers but a Macdonald’s hamburger. The Macdonald’s hamburger itself is not important – the survey I mentioned earlier illustrates that products themselves are not the important thing. What is important is the service you get.

When you walk into a Macdonald’s store, it’s always clean. Pretty simple. But when you walk into the average privately-owned hamburger store you often slide about on the grease. What’s the relevance of that? Simply, that as customers, we all notice the simple things. In fact, someone once said that to succeed all you really have to do is do the ordinary things… but you have to do them extraordinarily well.

Macdonald’s do the ordinary things extraordinarily well when you go up to their front counter. There’s the young person behind the counter. They are not brighter than average, they’re not smarter. But one thing is for sure. When you walk in as a customer – the first thing they do is smile at you. Again, very simple. But very important.

Then you look up at the menu and ask for, say, “a Big-Mac and a Chicken Burger please.” And then the young person will say with that same smile “Certainly. And would you like some fries with that…”

Now why do all the kids do that? Again, as I stressed before, it’s not because they are brighter or smarter than we are, but because they have a set of what I call performance standards to work on.

A Receptionist’s job breaks down into several parts, such as:

The first thing you have to do is to welcome the customer to your company. That doesn’t simply mean that you’ll smile – it means much more than that. Then of course you’ll listen very carefully to what they have to say and then you’ll transfer them to the person you’ve determined they want to speak to. Of course, if that person isn’t in then you’ll perhaps take a message or offer to help in some way.

The idea is to make every contact with every customer positively memorable. So the aim is to delight the caller at every opportunity.

Clearly and obviously, a smile right up front is an important beginning. And not surprisingly, that’s our first Performance Standard. But it’s not just a smile.

See the list below of the 6 Performance Standards. (Email us to get the publication with a detailed explanation of each Performance Standard)

› Performance Standard 1 – Smile to the point of a grin BEFORE you answer the phone.
› Performance Standard 2 – Answer your phone on the second ring
› Performance Standard 3 (for Receptionists) – Good morning, Company name, THIS IS [First Name] speaking
› Performance Standard 4A – Listen…. Attentively
› Performance Standard 4B – Give out Positive Strokes.
› Performance Standard 5 – Put the Caller through straightaway with finesse or offer your help.

These small things actually make a major difference in how callers perceive you.

If your competitors want to play the interrogation game, let them do so. Clients and prospects don’t like to play that game at all.

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To Wiggle or Wriggle or just plain Krafty

To Wiggle or Wriggle or just plain Krafty

A lot has been written in the last week about Dr Cable’s stance on foreign takeovers. The Business Secretary wants to get tougher on foreign companies when they buy British firms.

Wriggle Wiggle blog

It comes in the wake of the US drugs giant Pfizer failing in its takeover of British rival AstraZeneca. The press talk about “potentially raising new hurdles for overseas acquirers amid heightened interest in British companies as takeover targets”, for example as written in Wall Street Journal.

The worry for Dr Cable seems to be that British jobs are at risk if new foreign owners of British companies find better places in the World to employ people – perhaps less onerous labour laws, lower rates of pay, more committed employees and so on.

Is Dr Cable right?

Why do foreign predators find the UK so attractive?

pizzaWhy do foreign predators find the UK so attractive that they want to buy our businesses? To that question, there seems to be at least one fairly universally accepted answer: our tax rates are very favourable. That means they are lower than elsewhere. So much so that the Americans have coined a new word (or it’s new to me): “inversion”.  The word means the incorporation of a company outside of the US or move of its headquarters to a low tax nation, so as to reduce the tax burden on income earned abroad. But even the Chinese want to own a slice of the UK (this weekend, we learned that Pizza Express has fallen prey to a private equity firm for $1.5 billion).

Would increasing UK corporation tax rates for foreign-owned companies redress any imbalance? Possibly, and it would provide useful cash to pay for repairing the pot holes in our roads or meet the £1 billion cost of terrorist surveillance announced over the weekend (much to whistleblower Edward Snowden’s condemnation about the speed at which it is being done, lack of public debate, fear-mongering and what he described as increased powers of intrusion – reported in the Guardian here.)

The Chocolate experience

chocolate buttonsAnyway, back to takeovers. Remember the Kraft takeover of Cadburys? Promises were made at the time but, according to what we’ve been told, Kraft reneged on the deal. The promises weren’t solely actually about keeping British employees in jobs per se but rather to keep Cadbury’s Somerdale plant in Keynsham open (which if it had not been closed, and sold, would have meant a whole workforce would not have been put out of their jobs).

Earlier this year, a useful article in BBC News reported on the revamp of the rules governing how foreign firms buy UK companies. In the light of what happened with Cadburys, in September 2011 the regulator (The Panel of Takeovers and Mergers), reviewed the laws and made changes to the Takeover Code in two main areas:

  • strengthening the hand of target companies; and
  • demanding more information from bidders about their intentions after the purchase, particularly on areas like job cuts.

It’s not clear yet exactly what is missing from the 2011 Code changes that makes Dr Cable so uncomfortable. “No wiggle room” for after-the-deal reflections says Dr Cable. So, we can take it that wiggling was permitted in the revised Code. This is a little confusing really as surely Dr Cable would have or should have said something at the time about the matter.

I’m not even sure that Dr Cable means wiggle – defined as: moving up or down, or side to side with small, rapid movements.  He probably meant wriggle, defined as: twisting and turning with quick movements and avoiding doing something by devious means. Yes, wriggle it is, isn’t it?

Neil Hodge reported in Financial Director magazine in November 2010 (some 10 months before the regulator published the new Code) that Iain Newman, partner and head of corporate at lawyers Nabarro, said he believed that the changes could have an adverse effect on employees at target companies. Mr Newman said: “Market practice will develop to allow the commercial objectives to be carried through in due course without being hamstrung by commitments about future intentions. If anything, we are likely to see fewer specific statements on the lines of those made by Kraft and increasing non-committal statements about general intentions.”

barking dogNow, if Dr Cable is anti-wiggling (or wriggling) specifically so as to get assurances from acquirers that they will guarantee British jobs after a take-over, I think he may be barking up the wrong tree. Dr Cable wants any new regime (what’s wrong with the existing one?) overseeing takeovers to include possible fines for firms which renege on promises made during the deal. Not a good idea at all. Just plain bad I think. It interferes with market forces and will have an adverse impact on both the number of deals done as well as reducing the value of companies. Who wants the sword of Damocles hanging over their head ready to plunge earthwards if you have to make a commercial decision about your workforce?

In other words, if you are an acquiring company, it might be better to say nothing about your intentions than to say something you can be taken to task over after a deal is consummated.

Work/Life Balance – Flexible Working

Work/Life Balance – Flexible Working

NOTE: When introducing the new right of employees to request flexible working (from 30 June 2014), the Department for Business, Innovation & Skills explained that there are many forms of flexible working. It can include homeworking, or part time working, flexi-time, job-sharing and shift work. At the end of this article there are some resources you can download. working on sofa

The change on 30 June 2014

The law seems to be catching up with the elusive work/life balance of employees. The latest law revision widens the statutory framework to request flexible working available to most employees with at least 26 weeks’ service. It took effect on 30 June 2014.

The new regulations replace the existing legislation with a very similar set of provisions except that the applicant no longer is required to have responsibility for the upbringing of a child or be a carer.

My own situation explains it quite well: My husband and I have lived apart in two countries for three and a half years. This means that we spend a significant amount of time travelling to see each other as much as we can. Therefore, we are at the mercy of Lufthansa’s flying times between London and Frankfurt. As it happens, the last flight out of London is at a time where I would not be able to get there on time on a Friday after work. This means that often, I am unable to keep up my end of the weekend commute without having to request holiday days. My husband, on the other hand, has an arrangement where he can work from home and also work flexible hours so that he can make the flight times.

We do not have any children and we are not carers. So, the changes that came into effect at the end of June are something that could potentially have an impact on my own work/life balance. At least, that is so in theory.

From the 30 June, I could make a request to change:

  • the hours that I am required to work;
  • the times when I am required to work;
  • where I am required to work.

Once a valid application has been submitted to my employer, my employer:

  • is obliged to deal with it in a “reasonable manner”;
  • is obliged to notify me of its decision on the application within a period called “decision period”;
  • is only entitled to refuse the application if it considers that one or more certain defined grounds for refusal apply.

The changes explained

working from homeDid you all get this? Let’s recap shall we?

Essentially the main changes to the statutory scheme are:

  • flexible working requests would no longer need to be made in order to care for certain children and can be made by all employees (but not agency workers) with at least 26 weeks’ continuous employment;
  • the procedure to be followed is meant to be less prescriptive than the procedure previously in force but the employer needs to deal with the application in a reasonable manner. What a reasonable manner is we shall return to later in this article.

There is now also a statutory ACAS Code of Practice on handling requests in a reasonable manner. This means that any Employment Tribunal has to take this code of practice into account in determining whether or not the flexible working application has been dealt with in a reasonable manner.

The employer will have a three-month decision period that can be extended by agreement to consider the request and discuss the request with the employee and notify of the outcome.

If my employer fails in those obligations in dealing with the request I may bring a claim to the Employment Tribunal. It would be possible to bring a complaint to the employment tribunal on the following grounds:

  • an employer’s failure to deal with the application in a reasonable manner;
  • failure to notify the employee of the decision of the application within the decision period;
  • failure to rely on the statutory grounds for refusing the application (see below);
  • the employer bases his decision on incorrect facts or treats the application as withdrawn when the grounds entitling the employer to do so do not apply.

Grounds for refusal of an employee’s request

So, what are the grounds on which an employer can refuse a request for flexible working?

The grounds on which an employer can refuse a flexible working request remain the same under the new legislation, as applied previously. These are as follows:

  • rejectedburden of additional costs;
  • detrimental effect on the ability to meet customer demands;
  • inability to re-organise work among existing staff;
  • inability to recruit staff;
  • detrimental impact on quality;
  • detrimental impact on performance;
  • insufficiency of work during the period the employee proposes to work;
  • planned structural changes.

It is important to note that an employer can offer a compromise or a trial period if this is appropriate. An employer must also ensure that its dealing with the flexible working request is not discriminatory in any way. (Please see my previous blog article on discrimination in the workplace)

What are the benefits?

There many are benefits of properly managed flexible working arrangements.

It could lead to increased productivity and a better working relationship between the employer and the employee.

The key issue here is that any decisions regarding a request for flexible working has to be handled objectively and fairly and that employees will not be treated badly because they have asked for a flexible working arrangement. As with most issues in the workplace, it is important that you update your policies so that you have a flexible working policy that will ensure that all requests are dealt with in a fair and objective manner.

The penalty for getting it wrong

As with all legislative changes, there will be a time before you will see some significant change in how this is handled. It would be surprising if there were some significant impact on the number and/or types of flexible working requests based on these changes.

However, I think that it is important that you do inform your employees that they have this right and that you have policies and procedures to deal with any requests. If an employee succeeds in bringing such a claim on one or more of the grounds, an employment tribunal may make either or both of the following:

  • an order for consideration of the request;
  • an award of compensation which is considered just unequitable by an employment tribunal up to the statutory maximum which is eight weeks’ pay at a statutory cap.

Flexible working requests can also give rise to other statutory claims including constructive dismissal and/or discrimination claims. The compensatory award for constructive dismissal claims on its own will be capped at the statutory maximum, which is the lesser of 52 weeks’ actual gross pay or £76,574. However if the employee is successful in bringing a discrimination claim, the damages awarded are uncapped and in most cases, award injury to feelings, which can also be made under the top compensatory band as established by case law. For the most serious cases this is currently £19,800 to £33,000. Depending on the nature of the employer’s conduct, awards of aggravated or exemplary damages can also be made.

Action Plan

Whether you are thinking about making a flexible working request or just want to be prepared if you receive such a request, the Acas Code of Practice and the accompanying Acas Guidance is a very good starting point.  It is clear that the main principle of considering the request is that an employer should consider the request carefully looking at

a)    the benefits of the requested changes in working conditions for the employee and their business; and

b)    weighing these against any adverse business impact of implementing the changes.

As for myself, bringing a flexible working request in relation to my travel arrangements, given what I do, I think the main ground for rejecting a flexible working request in my situation could possibly be that the employer considers the change would have a detrimental effect on the business’s ability to meet customer demand. Given that I am here to serve my clients during the firm’s opening hours, it might be that they might not like the fact of me going off early on a Friday afternoon if matters needed to be handled urgently.

For example, if I were to work four longer days and freeing up Fridays to travel to Germany, my employer would no doubt be concerned that I would not be available to deal with pressing time-dependent issues concerning my cases on a Friday. The company or the firm would most likely fear losing billable hours and attracting complaints from clients because of my absence and would be inclined be to refuse the request on the grounds of an adverse impact on the customer demand. A compromise in this case could possibly be for my employer to consider a request under the “right to request” to trial the arrangement for a period of time to see whether or not the clients would in fact be negatively affected. Perhaps some clients would be happy that I would be able to deal with their matters after normal office hours four days a week. The office secretary could also perhaps handle routine matters in my absence… in any event, it is interesting and good to know that as an employee I now have the right to request flexible working which in the future may be something worth considering.


– Code of Practice on handling in a reasonable manner requests to work flexibly
– The right to request flexible working: an Acas guide (from 30 June 2014)
– Making a statutory application
– Information about taking an employer to an employment tribunal

Disability – rights and obligations in the workplace

Disability – rights and obligations in the workplace

Saga NorenYou may be familiar with the rather eccentric and accidentally hilarious crime detective Saga Noren in the Scandinavian crime drama The Bridge.  As I grew up in the area where this gritty drama takes place, I recognise some of the cultural features of her behaviour. The actors themselves have admitted that Saga is actually a stereotype of what Danish people think about Swedish people and her sidekick Martin Rohde is conversely a stereotype of what Swedish people think about Danish people.

Sounds complicated?

The truth about Saga Noren

There’s been a lot of talk about Saga’s personality (or lack thereof) in the media.  It’s clear that the creators of this show were intending to show that Saga functions in a different way from that which one expects of neurotypical people, or “NT” (which I now know is jargon used to distinguish people on the autistic spectrum from “normal” people).  In a recent interview, the actress who plays Saga Noren, Sofia Helin describes her character as showing “another way of being intelligent”.  Her EQ (emotional intelligence) is very low but her IQ is very high.  While the media and the audience may have interpreted Saga Noren as having Asperger’s Syndrome (a form of autism) condition, the show’s creator says that they’ve actually never diagnosed her on the show. However, it is clear that Saga struggles to navigate the social rules of the workplace and according to one British psychiatrist, Eva Loth of the Institute of Psychiatry, King’s College London, she appears to fit somewhere on the autistic spectrum disorder scale.

In a recent BBC Health article, Robyn Steward, the National Autistic Society’s Ambassador, who actually has Asperger’s Syndrome herself, speaks sympathetically about Saga Noren’s character. According to Ms Steward, Saga is a good role model for women who are different and for women who are on the autistic spectrum.

The media’s flirtation with autistic spectrum disorder

The media’s flirtation with autistic spectrum disorder (ASD) does not end with Saga Noren.  Very recently, hidden disabilities of Asperger’s Syndrome and Bipolar Disorder have become a defining attribute of the main characters in some of our most popular series such as Sherlock, Homeland and as I’ve mentioned, The Bridge. The (anti-) heroes and heroines of these contemporary tales are all highly functional individuals in full-time employment with conditions that are classified as a disability under the Equality Act 2010 (EqA) and therefore enjoy protection under the same act.

Sherlock is self-employed but given that he performs his serviced personally he is likely to be protected by discrimination legislation. Saga, as an employee of the Swedish police, would have the same rights under the domestic legislation. Again, I digress, but these fictional characters are still good examples of working with a disability. If anything, it hopefully increases the general awareness of autism and other disabilities which may not be obvious to most people.

Recent developments

tie shoesThere have been quite a few recent developments as to what actually is classified as a disability.  One of the most noteworthy in the recent press is whether or not obesity is the new disability.  A test case is currently before the European Court of Justice which will determine whether EU law bans discrimination or grounds of obesity. Karsten Kaltoft was a child minder weighing more than 25 stone. He was employed by the local authority in Billund for 15 years. Eventually, he was sacked because his employer felt that he could no longer fulfil his duties. One of the examples of this was that he needed a colleague’s help to tie a child’s shoelace. Now, the EU court will have to consider whether obesity would fall within the legal definition of disability and whether the local authority was guilty of discrimination when they dismissed Karsten.

As the UK has the highest percentage of obesity in Europe (The National Obesity Forum has estimated that by 2050 half of the UK’s population will be obese) this could be quite a significant decision for both employees and employers. Given the rapid development in medical advances it is also clear that attempting to compose an exhaustive list of things that would be classified as a disability for the purposes of discrimination legislation is futile, but where do you draw the line?

Who is disabled in the eyes of the law?

The Equality Act 2010 defines disability as: any physical and/or mental impairment which has a substantial and long term adverse effect on a person’s ability to carry out normal day to day activities.  This involves some sort of limitation outside the normal range of differences in the ability among people.  People who used to have a disability will also be protected.

The Office for Disability Issues has published useful guidance on matters to be taken into account in determining questions relating to the definition of disability. ( A disability can involve a wide range of impairments which can include:

  • Sensory impairments, such as those affecting sight or hearing
  • Fluctuating or recurring effects such as rheumatoid arthritis, myalgic encephalitis/chronic fatigue
  • Progressive, such as motor neurone disease, forms of dementia or lupus
  • Organ-specific, including respiratory conditions such as asthma and cardiovascular diseases
  • Developmental, such as autistic spectrum disorders, dyslexia, learning difficulties,
  • Mental health conditions and mental illnesses, such as depression, schizophrenia, eating disorders, bipolar affective disorders
  • Injury to the brain

The exclusions apply where the items listed above are an impairment in themselves. The exclusions also apply where these tendencies arise as a consequence of, or a manifestation of, an impairment that constitutes a disability for the purposes of the EqA.

A person with an excluded condition may nevertheless be protected as a disabled person if he or she has an accompanying impairment that meets the requirements of the definition. It is clear that it’s not necessary to consider how an impairment is caused, even if the cause is a consequence of a condition which is excluded.  For example, liver disease as a result of alcohol dependency may still count as an impairment although an addiction to alcohol in itself is excluded from the scope of the definition of the EqA.  What is important to consider is the effect of an impairment, provided it is not an excluded condition.

People with HIV, cancer and multiple sclerosis are disabled for the purposes of the EqA. That means that the person is protected by the EqA effectively from the point of diagnosis. Similarly, people are deemed to be disabled, without having to show that they have an impairment that has (or is likely to have) a substantial, adverse, long-term effect on the ability to carry out normal day to day activities if they have, for example, been certified as blind, severely sight impaired and partially sight impaired. That means that the person is protected by the EqA effectively from the point of diagnosis.

There are some exclusions and certain conditions are not to be regarded as an impairment for the purposes of the EqA Act.  These are:

  • Addictions to dependency of alcohol or nicotine or any substance (other than in consequence of the substance being medically prescribed)
  • The condition commonly known as hay fever except where it aggravates the effect of another condition
  • Pyromania (the tendency to set things alight)
  • Tendencies to steal
  • Tendencies to physical or sexual abuse of other people
  • Exhibitionism
  • Voyeurism

Disfigurements which consist of tattoos (which have not been removed) or non-medical body piercings or something attached to such piercings, are to be treated as not having a substantial adverse effect on that person’s ability to carry out normal day-to-day activities.

The exclusions also apply where these tendencies arise as a consequence of, or a manifestation of, an impairment that constitutes a disability for the purposes of the EqA.  They would also apply where these acts constitute an impairment in themselves.  A person with an excluded condition may nevertheless be protected as a disabled person if he or she has an accompanying impairment which meets the requirement of the definitions.

As you can see, the legal test of disability is quite complicated. However, it should be noted that in the vast majority of cases there is unlikely to be any doubt whether or not a person has or has had a disability.

What if you or one of your employees are classified as disabled under the EqA?

distressThe EqA provides disabled people with protection from discrimination in the work place. (See previous blog article Discrimination in the Workplace).

In addition, employers must make reasonable adjustments to accommodate a worker with a disability.

It is unlawful to discriminate against workers because of a physical or mental disability or fail to make reasonable adjustments to accommodate a worker with a disability.

  • This means that employers must not directly discriminate against a person because of their actual or perceived disability, or because they associate with a disabled person.
  • An employer must not treat a disabled person less favourably for a reason related to his or her impairment, unless that treatment can be justified.
  • The employer must not have procedures, policies or practices which, although applicable to all workers, disproportionately disadvantage those who share a particular disability, unless these can be justified.
  • An employer must make reasonable adjustments in the recruitment and employment of disabled people.
  • An employer must also not treat an employee unfairly who has made or supported a complaint about discrimination because of disability.
  • Disabled employees are also protected from bullying and harassment. (see previous blog article – Bullying and Harassment at Work)
  • If an employee has a disability that is making it difficult to work, employers should consider what reasonable adjustments they can make in the workplace to help.

Best advice if there’s a problem

If you think you may be disabled yourself, you should bring the matter to your employer’s attention and consult with your physician or appropriate advisor as to your individual requirements regarding adjustments that are needed.

If one of your employees approaches you with a disability you should hold a meeting to discuss any reasonable adjustments that could be made to ensure that your employee is receiving the appropriate support and that you are complying with the discrimination legislation in force.

Equally, if you think you have been discriminated against, or harassed or victimised because of your disability or because you associate with a disabled person you should raise a grievance.  If you receive a grievance from one of your employees you must take this seriously and address it in accordance with your Grievance Procedure and/or the Acas Code of Practice. (

Employment Pitfalls

Employment Pitfalls

Opening Quotation

“Even in Britain, the trade unions tell me that employment contracts have less protection than in the past.” – Jacques Delors (French economist and politician, 8th President of the European Commission and the first person to serve three terms in that office)

employment pitfalls

Why do employers get it wrong so often?

In every organisation, employment law issues lurk just around the corner. Ignore them at your peril. Whether you are recruiting, rewarding, disciplining, or firing employees or even providing a reference for someone who has left for pastures new, careful attention must be paid to the employment law and regulations that apply. Failure to follow the rules can result in unhappy and litigious employees, big fines, expensive legal actions and adverse publicity, as well as an unhappy workforce.

Why do employers get it wrong so often?

red cardOften, and far too often many would say, employers make trouble for themselves simply because no frameworks exists by which their employees carry out their duties. Imagine what it would be like if teams in the World Cup had no rules. Nothing about what happens if a player touches the ball with his hand. No rules on corners or “throw ins. Fouls would have no meaning and cautions with a yellow card and dismissals (sending off) with a red card held aloft by the referee wouldn’t be legislated for. It would be an absolute disaster. But that’s what happens in practice when an organisation has no employment rules.

Every organisation needs a work manual. Bizezia’s Work Manual allows you to create your own office policies and procedures manual on a fully-editable online system. Additionally, you can use Work Manual to create office policies and procedures manuals as an additional fee-generating service to your clients. Work Manual now comes with templates for Contracts of Employment, Written Employment Particulars and a comprehensive editable Job Description Library, as well as optional additional work policies.

The trouble is that employment law is not a stationary beast. It’s changing all the time. For example, and with acknowledgement to Sofie Persson at Engelharts, there have been quite a few recent developments as to what is classified as a disability.  One of the most noteworthy in the recent press is whether or not obesity is the new disability.  I won’t pre-empt what Sofie is going to write in a guest blog for us this week, except to say that a test case is currently before the European Court of Justice which will determine whether EU law bans discrimination or grounds of obesity. The case is being brought by 25-stone Danish child minder Karsten Kaltoft, who is contesting being sacked by being unable to perform his duties because of his size.

Last week, CIPD commented on this, here. Did you know that the UK has the highest percentage of obesity in Europe (The National Obesity Forum has estimated that by 2050 half of the UK’s population will be obese). This could be quite a significant decision for both employees and employers.

Each day, when I write the daily news for the newsreel at, more often than not there’s an article or two on employment law cases from Daniel Barnett – a leading employment law barrister practising from Outer Temple Chambers in London and Manchester.Daniel Barnett

With 20 years’ experience in employment tribunals, most spent representing private sector employers, Daniel has represented a Royal Family, several international airlines, FTSE-100 companies and various NHS Trusts and local authorities. Employee clients include David & Victoria Beckham’s nanny and Paul Mason (subject of the recent ITV documentary ‘Britain’s Fattest Man’).

I’m not a lawyer myself although I have two sons who are – one in the UK and the other in Singapore. I’ve always found employment law very interesting but hard to understand. I first got interested in it when I was on the wrong side of an unfair dismissal claim early in my career. I still reflect that I was right to dispense with my employee’s services but the law thought otherwise.

I wish Daniel Barnett had been around then as it would have been very useful to have had him on my side. I’m sure that I would have won the case with his help. But I took away some valuable lessons from that experience.

His reputation goes before him and the list of testimonials from very satisfied attendees at previous events is as long as your arm and glows in the dark, mysterious world of employment law.

I spotted a series of Barnett MasterClass events scheduled for 11 locations in July and 3 more in October – details here. The day with Daniel Barnett carries 6 hours CPD accredited with the Solicitors Regulation Authority and the cost seems very fair and good value. Click here for details of cost options.

Now there’s a chance for you to learn from “he who knows”.  A day at Daniel’s 2014 MasterClass could be the right tonic for you and your firm. And, whilst CPD is still a requirement, the 6 hours credit for your attendance is an added bonus. If your work requires you to know the latest about what’s going on in the world of employment law, this is definitely one to put in your diary.

How up to date is your knowledge?

See how many of these you know. On what date do these come into effect:

  • questionsExtension of flexible working rules
  • Duty to inform and consult under TUPE for micro business
  • Health and work assessment and advisory service to manage sickness absence
  • Fathers right to time off for antenatal appointments
  • Flexible parental leave
  • Parental Leave extended to children under 18

Tip: Acas provides the answers here.

Or these: Answer yes or no:

  • Can an express contract of employment exist in the absence of an agreement to remunerate the individual for work provided to the company?
  • Can the owner of a company be regarded as an employee for purposes of a claim for a redundancy payment?
  • Can employees bring a direct claim against a transferee for failure to provide information to a transferor?
  • Can a Member of a Limited Liability Partnership (LLP) be a ‘worker’ within the meaning of section 230(3) of the ERA 1996?

Tip: You’ll find the answers here, on Bizezia’s EziaNews in June 2014 and the two previous months.

morale cartoon

Closing Quotation

“Change is the law of life. And those who look only to the past or present are certain to miss the future.”  – John F. Kennedy

Working from Home

Working from Home

Remote workingToday, the TUC published a note about the massive increase in the number of people who say they usually work from home.  The findings are from a new TUC analysis published today (Friday) to mark national work from home day, organised by Work Wise UK.

The number increased by 62,000 over the course of last year to reach more than four million for the first time.

The TUC analysis of figures from the Office for National Statistics shows that the number of regular home-workers has risen by over a half a million since 2007 – an increase of more than 10 per cent. And that’s only people who work full-time at home.  There are millions of workers across the UK who occasionally work from home, says the TUC.

As you might expect, the biggest boom in home-working has taken place in the South East, where the number of home-workers has increased by 132,000 since 2007. But in the South West of England, people are still the most likely to work from home, with around one in six regularly doing so.

Across the water, Northern Ireland is the only part of the UK to have seen a fall in the number of home-workers since the recession, with less than one in ten workers currently working from home.

There are many benefits from home-working, says the TUC, provided it is properly managed:

  • People can save time and money on costly commutes.
  • The increased flexibility it provides gives people more control over their working time, as well as making it easier to balance work with caring responsibilities and the school run.
  • It is an important way for disabled people to access the labour market (as many as 650,000 people with a disability currently work from home).

But the growth of home-working may be starting to tail off however, says the TUC, as it has barely kept up with the overall rise in employment. Despite the clear benefits of home-working and demand from staff for more flexible ways of working, too many employers are still afraid of letting their staff work from home. The TUC is urging employers to let staff try out home-working, as they may find it benefits both the business and its workforce.

Number and proportion of UK home-workers, 2007–2013:

Source: ONS Labour Force Survey

2007 2012 2013 Increase 2012-13 Increase 2007-13
3,528,230 (12.1%) 3,986,914 (13.5%) 4,045,368 (13.5%) +58,454 (+0%) +527,138 (+1.4%)

People working remotely can forget about the cost and stress of commuting and looking for a parking space by swapping those negative factors for freedom and flexibility in their working lives. Look at these examples of remote working:

Call Centres Database Entry and Document Typing Web Designand E-Commerce Claims Administration
Call centres can be located anywhere.What’s important is the ability to handle customer queries day and night from around the world. From lawyers to airlines to doctors – if there’s a need for organisations to have labour intensive data entry work undertaken, they’ve looked to the teleworker’s market both in their own country as well as in foreign locations. If there’s skill and technology at hand, Web page design and e-commerce solutions can be created anywhere. Processing and agreement of insurance claims of clients within pre-defined guidelines are becoming the norm.

Remote Working

Some while ago, I also wrote the text for a publication on Remote Working: you can call home working what you like – from teleworking, telecommuting, or outworking. Whatever you call it, it’s catching on fast.  We live in an age when business transactions take place at the speed of light. Because employees want flexibility and the companies they work for want lower operating costs, the idea of homeworking has caught on in a big way. In today’s competitive recruitment market, more and more businesses are responding to their employees’ needs to balance work and family. Homeworking is meeting that need and, as a result, many:

  • businesses have decided to decentralise to put employees closer to customers, partners and suppliers.
  • sales and support organisations have become nearly all, or in some cases entirely, home-based.

Mobile Working

Working on BeachAlongside home working is mobile working which is also changing the way we do business. Technologies are enabling mobile staff to work productively and cost effectively from any location whether at home, on the road or even on the beach. Mobile phones are now owned by most employees. In the same way, a whole range of computing devices, such as Tablets, has now become portable, allowing employees to access email, create documents and even hold meetings without being in the office.

Mobile Working PublicationRemote Working PublicationAlthough a little dated, my publication on Mobile Working still provides some useful analysis and commentary on the way technology advances have changed the way we work.

If you’d like either/or both of these free publications, please email me at and I’ll send them to you.

Bullying & Harassment at Work – Introduction

Bullying & Harassment at Work – Introduction

Bully Free ZoneAs children, we were taught a set of social rules which were, at least in theory, to ensure that once we were all grown up we would instinctively know what it meant to be a decent human being. We went through life with an acquired instinct about how to interact with one another. Stick to this and you are sorted we thought.

Then times changed.  For some, the frame of reference was always slightly out of synch with common sense and the general consensus. Perhaps this was always going to be a side effect of society moving forward.

Some argue that the relationship formed by an employment contract is unequal in its very essence. You need a job to survive and the employer has a choice between giving the job to you, as opposed to one of many other hopefuls.  It therefore seems logical that our behaviour in the workplace is affected by this perceived power imbalance. Dignity at work policies and legislation aim to ensure that we are all interacting within the confines of an agreed set of social rules. It also addresses behaviour that ultimately may be detrimental to both the business and the individual.

So what does all this mean in practice?

This article has been split into 5 parts. Click on the links to navigate to each part.

  1. Introduction into Bullying and Harassment and why it matters
  2. Bullying and Harassment: What do you need to care about?
  3. What does your staff handbook say? And examples of harassment
  4. Unusual forms of harassment
  5. Action Plan and final words

Definition: Bullying and Harassment

There are many definitions of bullying and harassment.

Bullying may be characterised as: Offensive, intimidating, malicious or insulting behaviour, an abuse or misuse of power through means that undermine, humiliate, denigrate or injure the recipient.

Harassment as defined in the Equality Act 2010 (EqA) is: Unwanted conduct related to a relevant protected characteristic, which has the purpose or effect of violating an individual’s dignity or creating an intimidating, hostile, degrading, humiliating or offensive for that individual.

(Source: ACAS Guide for Managers and Employers Bullying and Harassment at Work)

For examples of bullying and harassment, please follow the below link to the relevant Acas Guides.

Why does it matter?

The effects of bullying and harassment on the individual are more readily identified as it will most likely lead to stress, loss of self confidence and self esteem caused by harassment and bullying.  The individual can also feel insecure about their job or fall ill due to the increase of stress in the workplace.  Should this happen, the employee may be absent from work and in extreme cases, even decide to resign.

In any event, bullying and harassment at work will lead to a decrease in efficiency, adversely-affected relations in the workplace and an increased cost to the business may occur due to poor employee relations, low morale, inefficiency and (potentially) loss of staff.  As the ACAS code says, it is important to note that the impact on the individual can be the same as harassment and the words bullying and harassment are used interchangeably in the workplace.

Unless bullying amounts to conduct defined as harassment in EqA it is not possible to make a claim to an employment tribunal about it.

For the individual, this can include:

  • Stress and/or sleep disturbance.
  • Fatigue.
  • Panic attacks or general anxiety.
  • Depression.
  • Impaired ability to work/concentrate.
  • Reduced job performance and relations in the workplace.
  • Loss of self-confidence and/or self-esteem.

For the employer, the cost to the business can include:

  • Poor employee relations.
  • Low morale.
  • Loss of respect for managers and supervisors.
  • Poor performance.
  • Inefficiency and loss or productivity.
  • Absence.
  • Resignations of skilled staff.
  • Damage to company reputation.
  • Tribunal or other court cases and payment of unlimited compensation.

As the ACAS guide explains, bullying and harassment are not only wholly unacceptable on moral grounds, but may also create serious problems for your business as a whole.  The following are potential outcomes to a bullying and harassment situation that is ignored:

  • Poor moral and poor employee relations.
  • Loss of respect from managers and supervisors.
  • Lost productivity.
  • Actions.
  • Resignations.
  • Damage to company reputation.
  • Tribunal and other court cases and payment of unlimited compensation.

Go to Part 2 – Bullying and Harassment – What do you need to care about?

Bullying and Harassment: What do you need to care about?

Bullying and Harassment: What do you need to care about?

What do you need to care about?

Types of Harassment

So what does all of this mean for you? Unlike direct discrimination, harassment does not require a real or hypothetical comparator.  It is therefore not necessary for the worker to show that another person was, or would have been treated more favourably. (For further information on discrimination please see a previous article I have written).

EqA (The Equality Act) prohibits three types of harassment.  These are:

  • Harassment related to a “relevant protected  characteristic”;
  • Sexual harassment;  and
  • Less favourable treatment of a worker because they submit to, or resist, sexual harassment or harassment related to sex or gender reassignment.

The relevant protected characteristics are:discrimination drawing

  • Age
  • Disability
  • Gender reassignment
  • Race
  • Religion or belief
  • Sex
  • Sexual orientation

Harassment Related to a Protected Characteristic

For this type of harassment to occur a person has to engage in unwanted conduct which is related to a relevant protected characteristic and which has the purpose or the effect of:

  • Violating the worker’s dignity, or
  • Creating an intimidating, hostile, degrading, humiliating or offensive environment for that worker.

It should be noted that unwanted conduct may include a wide variety of behaviours.  It can for instance be:

  • spoken or written words or views
  • imagery
  • graffiti
  • physical gestures
  • facial expressions
  • mimicry
  • jokes
  • pranks
  • acts affecting a person’s surrounding or other physical behaviour

Go to Part 3 – What does your staff handbook say? Examples of harassment       ¦       Or go back to Part 1

Bullying and Harassment – Examples

Bullying and Harassment – Examples

harassmentWhat does your staff handbook say?

If you have a dignity at work policy in your staff handbook, it is advisable to include clear examples of what constitutes unwanted conduct. This ensures that it is then clear in everyone’s mind where you draw the line.  (Work Manual from Bizezia has a number of fully editable work policies – look up details at:

It is important to note that the word unwanted in this context actually appears to mean the same as unwelcome or uninvited.  For the purposes of EqA, unwanted does not mean that express objection must be made to the conduct before it becomes unwanted. Another misconception is that a one-off incident cannot amount to harassment. This is not true. If the act is serious enough it can amount to harassment under the EqA.


A female car mechanic is told by her boss that her work is not as good as her male colleagues and perhaps she should stay home and cook and clean for her husband. This all happens in front of other male colleagues. This statement could potentially amount to harassment related to sex as it likely to have been unwanted and the female car mechanic would not have to object to it before it was deemed unlawful harassment.

The concept related to a protected characteristic is also important as it has a very broad meaning in that the conduct does not have to be because of the protected characteristic.  Unlike that which a lot of people think, this can include the following situations:

  • Where conduct is related to the worker’s own protected characteristics:

If a worker with HIV is verbally abused because he or she has to take a lot of medication in the workplace, this could amount to harassment related to disability.

The most common form of harassment in the workplace is where a person is generally abusive to other workers, but in relation to a particular worker, the form of the unwanted conduct is determined by that worker’s protected characteristic.


During a meeting attended by both male and female workers, a male manager directs a number of remarks of a sexual nature to the group as a whole.  A female colleague finds the comments offensive and humiliating to her as a woman.  She would be able to make a claim for harassment, even though the remarks were not specifically directed to her.
  • Where there is any connection with a protected characteristic.

Under the EqA, protection is provided because the conduct is dictated by a relevant protected characteristic. It doesn’t matter if the worker has that characteristic themselves. Connection with a protected characteristic may therefore arise in several situations:

  • The worker may be associated with someone who has protected characteristics.


A worker has a daughter that has converted to Islam.  His work colleagues make offensive remarks to him about his daughter’s new religion.  In this case, the worker could have a claim for harassment related to religion or belief. 
  • The worker may be wrongly perceived as having particular protected characteristics.

Therefore, in the above example, the daughter may not have converted to Islam, but if her father is being subjected to abuse because his colleagues think she has, he could still have a claim for harassment related to religion or belief.

  • The worker is known not to have the protected characteristic but nevertheless is subjected to harassment related to that characteristic.


If a worker is subjected to homophobic banter and name calling, even though his colleague knows that he is not gay.  Because the form the abuse relates to sexual orientation, this could amount to harassment related to sexual orientation. 
  • The unwanted conduct related to a protected characteristic is not directed at a particular worker, but at another person or no one in particular.


A manager racially abuses a black worker.  As a result of the racial abuse, the black worker’s white colleague is offended and could bring a claim for racial harassment.
  • The unwanted conduct is related to the protected characteristic, but it does not take place because of the protected characteristic.


An example of this would be a male worker who has a relationship with his female manager.  When this male worker was seen with another female colleague, the manager suspects that an affair between them exists.  As a result, the manager makes the male worker’s working life difficult by criticising his work and using offensive and abusive language.  The important point here is that the behaviour is not because of the sex of the male worker, but because of the suspected affair which is related to his sex.  This could amount to harassment related to sex.

Sexual Harassment

There is a separate protection against conduct which is of a sexual nature.  This type of harassment does not need in any way to relate to a protected characteristic.

This type of harassment occurs where:

  • The perpetrator engages in conduct of a sexual nature.
  • The conduct has the purpose or effect of:
    –  Violating the victim’s dignity, or
    –  Creating an environment that is intimidating, hostile, degrading, humiliating or offensive to the victim.

Conduct of a sexual nature can include verbal, non verbal or physical conduct, including unwelcome sexual advances, touching, forms of sexual assault, sexual jokes, displaying pornographic photographs or drawings or sending emails of a sexual nature.  Again, if you do have a staff handbook which included a Dignity at Work Policy, it is advisable to clearly state which kind of behaviour is prohibited as they are likely to amount to sexual harassment under the EqA.


A young lady is at the start of her professional career.  She was encouraged by her employer to attend as many networking events as possible to promote the company, which she did. She was later told at a staff party by a rather inebriated senior manager that ‘the reason why we send you to these networking events is because people want to sleep with you’.  In this case, this young lady had her wits about her and lodged a formal grievance with her employer.  The grievance was taken seriously and complaint was investigated. In the end, the perpetrator formally apologised to the young lady for his lewd and inappropriate comment.

There are a couple of things to learn from the above situation. Firstly, the statement was made at a staff party which, even though it was after working hours, was (for the purposes of the EqA) still in the course of the girl’s employment.  This is also a good example of how sometimes the best way to deal with prohibited conduct is to address them informally and encourage the perpetrator to apologise before you move to a more formal grievance and disciplinary procedure.

With the above example in mind, as for standard harassment, if the purpose of the conduct is to violate the victim’s dignity or create an intimidating, hostile or degrading, humiliating or offensive environment, then the perpetrator may be liable even if it did not have that effect, or at least has not been shown to have that effect.

Conversely, if the effect of the conduct is to violate the victim’s dignity or create an intimidating, hostile, degrading, humiliating or offensive environment, then the perpetrator may be liable even if that was not the purpose of the conduct.

In deciding whether conduct has the effect of violating the victim’s dignity or creating an environment that is intimidating, hostile, degrading, humiliating or offensive to the victim, a tribunal must take each of the following into account.

  • The perception of the victim.
  • The other circumstances of the case.
  • Whether it is reasonable for the conduct to have that effect.

Hence, it will be no defence that the perpetrator would have behaved just the same to men, or women or both.  So, in the example above if the senior partner said the exact same thing to a male employee at the staff party it would not have been a defence.

Less favourable treatment for rejecting or submitting unwanted conduct

The third type of harassment occurs when a worker is treated less favourably by the employee because that worker submitted to, or rejected unwanted conduct of a sexual nature, or unwanted conduct of a sexual nature, or unwanted conduct which is related to sex or to gender reassignment, and the unwanted conduct creates an environment that is intimidating, hostile, degrading, humiliating or offensive to the victim.


A junior staff member rejects the advances of a manager and is then turned down for a promotion which she believes she would have got if she had slept with her boss.  This worker would then have a claim for harassment. 

Under this type of harassment, the initial unwanted conduct may be committed by the person who treats the worker less favourably or by another person.  This means that if she turned down the manager, but then the manager’s best friend who also works at the same company, is treating her less favourably because she had turned down the manager, she could have a claim of harassment over the best friend’s actions.

The Concept of Purpose or Effect

It is very important to note that if the purpose of subjecting the worker to the conduct is to create an environment that is intimidating, hostile, degrading, humiliating or offensive to the victim, this will be sufficient to establish unlawful harassment.  It will not be necessary to inquire into the effect of that conduct on that particular worker.

Regardless of the intended purpose, unwanted conduct will also amount to harassment if it has the effect of creating an environment that is intimidating, hostile, degrading, humiliating or offensive to the victim.

Go to Part 4 – Unusual Forms of Harassment       ¦       Go back to part 2       ¦       Go back to Part 1

Unusual forms of harassment

Unusual forms of harassment

bullying-and-harassment-Recently, an interesting article in Personnel Today appeared online.  In this article, Steven Simmons ran through a list of 15 unusual forms of harassment that have been considered by Tribunals. The full article can be assessed through this link, but I have taken the liberty to summarise the 15 unusual forms of harassment below:

  • Same sex harassment: A man discriminated against another man by making sexual comments and gestures, not all of which were directed at the claimant.
  • Harassment by post: A postcard depicting a group of bare breasted black women, sent by a work colleague from South Africa to a black police officer in the UK amounted to racial harassment.
  • Harassment by note kept on archived file: A gay barrister was discriminated against when he discovered a memorandum in an archive that made derogatory comments about his sexual orientation.
  • Star Wars Nickname: Evidence of age bias against an older worker included banter related to his age, including his colleagues nicknaming him Yoda.
  • Accidental harassment: A job applicant was subjected to harassment when he was accidently sent an internal email that he felt was dismissive of his application.  A manager had accidentally replied to the job applicant rather than sending it to the employer’s recruitment team.  Harassment can also occur if an individual accidentally overhears a comment, even if the perpetrator does not know that individual is listening.
  • Teenager Jibe: In an age discrimination case brought by a young worker, the tribunal held that the manager’s use of the words “teenager” and “kid” to describe the claimant amounted to harassment.
  • Subordinates bullying a manager: A common scenario for employers that operate in male dominated environments is that the male employees, who were not used to being managed by a woman, challenged the authority of a female manager which amounted to bullying.
  • Facebook sabotage: Two members of staff took their heterosexual manager’s mobile phone, without his permission, and posted a comment on the status update on his Facebook page saying “I’m gay and proud”. This amounted to sexual orientation discrimination.
  • Shouting across the room: The context of the remark can be critical. The EAT recently held that there was no religious harassment when a Catholic employee took offence that a colleagues expletive about the Pope shouted across a busy newsroom.
  • Bottom slapping: In a sexual orientation harassment claim the tribunal found that when the restaurant in which the claimant worked was busy, the manager would “somewhat forcefully” direct waiters, sometimes by slapping their behind. Interestingly enough, although the manager had perhaps touched the claimant’s bottom, the Tribunal found that this was not the basis of the claimant’s sexual orientation.
  • Speaking in a foreign Language: This case was in the end unsuccessful, but it is still a good example of some problems that can occur when colleagues insist on communicating in their first language to the possible exclusion of other workers who do not speak this language.
  • Discriminatory graffiti: It is possible to claim that you have been harassed after simply reading graffiti on a wall.  The complaint was made in relation to racist graffiti in the toilets.
  • Toy helicopter and turban incident: In this case, the claimant argued that a colleague’s suggestion that a radio controlled toy helicopter, which was being flown around the office for laughs, landed on the flat surface of his turban amounted to religious harassment.
  • Discrimination by fancy dress: An employment tribunal found that a gay employee was harassed at a workplace fancy-dress event, that he could not get out of, and that leant itself to banter of a sexual nature that could easily offend.
  • Hat-based harassment: A Tribunal considered whether or not a manager harassed a black pub worker when he told him that he looked like a pimp when he was wearing a promotional St Patrick’s Day hat.

Practical Tips & Acas Guidance:

ACAS has published useful guidance on bullying and harassment in the workplace directed towards both employees and employers.  You can access two guides through the below links:

Go to Part 5- Action Plan & Final Words       ¦       Go back to part 3       ¦       Go back to part 2       ¦       Go back to Part 1

Bullying and Harassment – Action Plan and Final Words

Bullying and Harassment – Action Plan and Final Words

Action Plan

Harassment freeSo what should you do if you feel that you are being harassed at work or bullied?

First of all, keep a diary of all incidents, record dates and potential witnesses and keep any written correspondence which relates to your complaint.  Your complaint might be confidential and sensitive in nature and therefore you should find somebody in the workplace to whom you can talk to without feeling too uncomfortable.  If your company has a grievance procedure, you should contact the appropriate person and submit a grievance.  It does not have to be a formal written grievance at first instance as it may be possible to resolve the situation informally through informal talks and/or mediation.

If you can and you feel brave enough, you should tell the person to stop whatever it is they are doing that is causing you distress.  Otherwise, they may not be aware of the fact their actions are having such an effect on you. This is very important in situations where the bullying or harassment could be seen as being in a grey area and where the conduct is not as overtly offending.  You should also talk to your union representative if you have one and also call the free Acas line for further advice.

It is important to remember that if you feel that you have been bullied or harassed, you should not be afraid to be accused of over-reacting or worried about that you would not be believed if you do report the incident. The situation may have come to a point where it is a last straw situation and you should not feel any fear of retribution if you do make a complaint.  As set out above, behaviour that is considered bullying by one person may be considered firm management by another.  It is therefore important that you are clear in your complaint and have as much documentation as possible.

Final words

It is very clear that it should be in every employer’s interest to promote a safe, healthy, fair and dignified environment in which employees can work.  Employers should also be aware that there may be health and safety issues as the HSE reminds employers that looking after the health of employees includes taking steps to make sure that employees do not suffer stress-related illness as a result of work.

All organisations, regardless of size, should also have policies and procedures dealing with misconduct, grievance and disciplinary matters.  It is also important to look at you own management style as an authoritarian management style may in fact encourage bullying and harassment in the workplace.  You should also ensure that when dealing with alleged bullying and harassment under your disciplinary rules and procedures and grievance procedures, you should ensure that you have made appropriate provisions for confidentiality and support for the victims.

You should also remember that the victim is not always the person that is complaining about harassment.  If the harassment is completely unfounded and contrived, it can have a very detrimental effect on the person that’s being complained about.  For example if a young female employee complains about an older male employee saying that he has been looking at her in an inappropriate way or made rude and sexual comments to her and this is completely untrue, the male employee may complain of bullying as a cross grievance as being accused of having done something like this is likely to make the male employee feel intimidated or insulted and humiliated.

The bottom line is, always get to the root of the problem. The chances are that it’s just the tip on the iceberg.

Go back to part 4       ¦       Go back to part 3       ¦       Go back to part 2       ¦       Go back to Part 1

Hiring, managing and disciplining staff

Hiring, managing and disciplining staff

HiringNow, employers have no excuse for getting their paperwork wrong when dealing with employees.

At the end of April, Acas notified employers that there are several documents that they are making available free of charge. They are designed to help you to hire staff. Others are available to help with Managing staff and Disciplining staff.

– Job descriptions

– Person specification

  • Person specification [37kb] – a breakdown of the attributes the employer is looking for and whether they should be essential or desirable.

– Job application forms

– Equal opportunities monitoring

– Written Statement of Employment

– Settling in the new employee

  • Induction checklist [106kb] – the details you need to run through with a new starter, including who’s who in the company, understanding the job and company rules.

Acas say that the samples for letters, forms and checklists are here to help you, but users must take full responsibility for the content they send out.

Work Manual from Bizezia

Work Manual WhiteWith Bizezia’s Work Manual, you can create your own office policies and procedures manual on a fully-editable online system. Additionally, you can use the Work Manual system to create office policies and procedures manuals as an additional fee-generating service to your clients.

Work Manual is the most extensive business manual available. Regularly updated it:

  • Protects the firm and employees with clear policies and procedures;
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Lean Six Sigma: how could it transform your firm?

Lean Six Sigma: how could it transform your firm?

Lean Six SigmaLean Six Sigma is a managerial concept combining Lean Manufacturing and Six Sigma that results in the elimination of the eight kinds of wastes. These are: Defects, Overproduction, Waiting, Non-Utilised Talent, Transportation, Inventory, Motion, Extra-Processing and an improved capability of performance. A mnemonic for the eight kinds of wastes is “DOWNTIME”.

The Lean part

Lean manufacturing, lean enterprise, or lean production, is often simply referred to as “lean”. It is a production practice that considers the expenditure of resources for any goal other than the creation of value for the end customer to be wasteful, and thus a target for elimination.

The Six Sigma part

The term Six Sigma is statistically based on the provision of goods and service at a rate of 3.4 defects per million opportunities (DPMO). A business finds out how to make something that is 99.999660% perfect and then designs processes so that the only way something can be made is that (near perfect) way.

The Lean Six Sigma concepts were first published in the book titled Lean Six Sigma: Combining Six Sigma with Lean Speed by Michael George and Peter Vincent in 2002.  Michael George has since written Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. This is interesting because many people have suggested that Six Sigma can apply to production activities but not to services. How untrue that it is when you look at the work of leading US lawyers Seyfarth (see below).

DMAIC improvement cycle

DMAIC improvement cycleLean Six Sigma uses the DMAIC phases similar to that of Six Sigma. DMAIC is an abbreviation for Define, Measure, Analyse, Improve and Control and refers to a data-driven improvement cycle used for improving, optimising and stabilising business processes and designs.

The DMAIC improvement cycle is the core tool used to drive Six Sigma projects but it is not exclusive to Six Sigma and can be used as the framework for other improvement applications.

The British Quality foundation describes it as:

“Lean Six Sigma is a set of powerful tools and techniques that will help any organisation to improve its efficiency and productivity. Although they originated in manufacturing environments, their principles can be applied to businesses operating in any sector.”


Seyfarth Shaw LLP is an international AmLaw 100 law firm headquartered in Chicago, Illinois. Founded in Chicago in 1945 the firm originally achieved national prominence for its work in the area of labour and employment law. Today, the firm’s clients include over 300 of the Fortune 500 companies, and its practice reflects virtually every industry and segment of the economy. Seyfarth Shaw has been recognised as one of the most innovative law firms in the USA for its implementation of “Seyfarth Lean”, a unique client service model – see description below.

Seyfarth was also named among the top five law firms in BTI Consulting Group’s 2013 “Client Service A-Team” ranking, which identifies the top law firms for client service through a national survey of corporate counsel. The firm has 13 offices with more than 800 attorneys in the U.S., London, Shanghai, Melbourne and Sydney. They are a giant law firm by any standards and operate on the world stage.

Seyfarth Shaw say that one of the biggest challenges facing the legal services market today is the need to develop a common definition of “value” between law firms and their clients. The heightened emphasis on value may be a relatively new development, but the issue itself is not new. At Seyfarth, they are continuously looking for better ways to meet clients’ needs for value and efficiency, while maintaining high quality with legal services. Based on that goal, they have become the only large law firm to build a distinctive client service model—called SeyfarthLean—that combines the core principles of Lean Six Sigma with robust technology, knowledge management, process management techniques, alternative fee structures and practical tools.

The broad, systemic use of such a model across multiple practice areas is unique to the legal profession and reflects a fundamentally different approach to delivering legal services. This approach SixSigmamanifests itself with tangible processes and special tools, as well as the more intangible and fundamentally different way of thinking about how to deliver legal services.

Can you apply this thinking to your law firm or accounting practice? Very possibly.

You can learn more about SeyfarthLean here. Look up Seyfarth Shaw here.

If you would like to know more about Lean Six Sigma for Service, then a visit to the Amazon bookshop and a couple of clicks later will do the trick for you and your book order will be on its way.

And if you’d like a free publication on Six Sigma itself, email me at and I’ll send you the publication I wrote some time ago.

Interview with HR Director, Pia Särsvik of Ellco Food

Interview with HR Director, Pia Särsvik of Ellco Food

Pia Särsvik

Pia Särsvik

Sofie Persson, employment lawyer at Hove-based solicitors Engleharts, interviewed Pia Särsvik, the HR Director at Ellco Food, a Swedish food company. Here’s what she found:

Pia Särsvik is the HR Director at Ellco Food – a food manufacturing company that is owned by BHJ, a Danish company.  Ellco has sites in both Europe and the US and employs about 900 staff around the world.  BHJ is in turn owned by an American privately owned company with head offices in Ankeny, Iowa, USA.  The company develops and manufactures food ingredients based on animal proteins and manufactures high purity plasma fractions. Ellco Food in Sweden has offices in both Stidsvig and Kävlinge and has just under 100 employees.

Pia has worked with HR matters for over 25 years and has experienced great changes within the Swedish labour market. For instance, the effects of deregulation of state owned enterprises and adapting businesses so that they are compatible with free market business operations.  This has involved extensive reductions in staff, and a great need for new competencies and increased efficiency on many levels.  According to Pia, the most fun part of her job working in HR are the constant changes and how this has challenged her to find solutions that enables the employer to adapts itself to new demands and the ever increasing competition.

When Pia is not working, she is involved in several sports activities and recently ran a half marathon in Gothenburg.

1. What is the most interesting problem you have had with an employee and/or in the workplace?

I had a misconduct case involving an employee leaving the workplace before the end of his shift. He had even got one of the holiday temps to clock his card at the time when he should have clocked out himself.  I considered this to be theft from the company because the employee would have been paid in spite of his unauthorised absence. The employee who was dismissed for gross misconduct was not a union member but instructed a lawyer to claim compensation.

2. How was it resolved?

The company had to pay compensation equivalent to 18 months pay which was about half of what the company would potentially have to pay if they had been taken to an employment court and lost.

3. Have you ever been sued for breaches of employment rights?

No, never.

4. If you could decide, what would be the top three employment rights that you would change?

The section of the Employment Protection Act, which says that the last one to be employed is the first one to be dismissed. This “last in, first out” rule makes it very difficult to make capability dismissals. An employer needs greater flexibility and freedom of choice when it comes to retaining individuals who have the skills that the company needs.

5. Could you provide an example of how local culture and practices shape your day-to-day dealings with your employees?

Many of our employees are from the local village, which is quite small, and have a low level of education and no experience of other workplaces. Most of them know each other really well and may even have grown up together which can lead to great loyalty between the colleagues instead of towards the company.

6. How do you motivate your employees?

Through providing continuous information both on a company wide and departmental level. At these information meetings, the employees are given the opportunity to ask questions and make representations. All managers have individual development meetings with their co-workers. This is followed up by a process called “barometer” to ensure that this takes place. A competency development plan is put together as an action plan at these meetings. We encourage and sponsor sports and general health activities. We also celebrate birthdays and other [hogtidsdagar]. We have an active rehabilitation programme for early return to work and we celebrate achievements such as performance results and quality certification etc.

7. What do you hope that your employees say about you?

That I am competent, fair and that they have confidence in me. That I am professional and treat the employees with great respect.

8. What do you think is the worst thing a manager can do for employee moral?

To have a complete lack of respect for the other colleagues. To criticise people publically instead of having a private conversation and to bad mouth colleagues. A manager should also not be unclear in his or her communications.

9. And conversely, what is the best?

Your colleagues should feel safe and confident enough to turn to their manager but also know their obligations as well as their rights.  Essentially the opposite to the above.

To respect your employees and be clear and direct.

10. Are there any books you have read that have influenced your management style?

I have read a lot of books, but there isn’t any specific technique that has influenced my management style.  I think what has influenced me the most are my experiences and the mistakes I have made.

I have also been influenced by more experienced leaders that I have respected in their professional capacity.

11. Do you have employment contracts for your staff?

Yes, for everyone.

12. Do you have a staff handbook setting out your company’s policies and procedures?

Yes, for everyone.

13. What are the rules for issuing an employment contract?

An employer has to provide a written contract of employment within 1 month of the employee’s employment.  What needs to be included in an employment contract is very regulated.
See Sofie’s previous blog on Employment Contracts in Europe.

14. Have you ever had any disputes or problems in relation to the terms and conditions of employment?

There are no specific rules and it’s usually only involving a few discussions that are sometimes quite informal.

15. What about lunch breaks? How are they spent?

The staff that are employed under collective agreements have lunch in the staff canteen because they only have a 30 minute lunch break.  There isn’t time or opportunity to go to an external restaurant.  White collar workers eat either in the staff canteen or in external restaurants.

16. How often do you pay your employees? Do you ever run into problems with their salary?

Salary is paid once a month.  Our company outsources payroll to an external provider, who is rarely available, and there are minor errors with the payroll.

17. What is the minimum wage? What would happen if you did not follow this?

At present, minimum wage for employees that are employed under a collective agreement is just over 19,000 Swedish Krona, (approximately £1,800 per month).  In Sweden, salaries are always talked about in net pay because the tax regime is such that if you would talk about salary in gross terms, it would look like you would be earning quite a lot.  The minimum wage is in accordance with the collective agreement the company has signed and therefore the company obviously follows it.

18. Do you pay your employees for sick time? Is there a government scheme?

According to the sick pay legislation, the employer pays the first 14 days sick pay, except for the first day of illness which is a qualifying day. From day 2 to day 14 you get 80% of your salary as sick pay.

19. What are the rules about parental leave? Does it apply equally to both men and women?

There are two kinds.  There is parental leave, which means that a parent has the right to be completely free (with or without maternity or paternity pay) until the child is 18 months.  After that you have a right to full leave, but only on the basis that you do not get full maternity or paternity pay.  In other words, you can take parental leave with full pay for 18 months and after that you have the right to further leave but the parental leave pay is reduced.  The second kind is part time leave without any parental pay.  Regardless of getting parental pay, a parent has the right to shorten his/her normal working hours by up to a quarter – this applies until the child has turned 8 years old or still hasn’t completed their first year of school.  These rights are equal for men and women.

20. What about holidays? Have you ever had issues with employees who are absent without leave?

This question is related to the above question about the issue I had with the employee who asked the holiday cover to clock him out.  If an employee is AWOL, that is absent without leave, we will engage our disciplinary procedure, which takes the form of warnings and/or ultimately dismissal as described in question 1 in the first section.

21. What benefits do you give your employees?

The following are some of the benefits that we give to our employees.  Free coffee, Christmas gifts, a Christmas party for the employee and their entire family.  We subsidise the food provided in the staff canteen and in the staff tuck shop.  We also subsidise extra curricula sports and health activities. We have scheduled breaks and white collar workers are sometimes allowed to take half or full days off in connection with public holidays or other religious holidays.  The employees have access to a holiday home in Spain at a reduced price and also access to a fishing pond.

22. Have these benefits been cut in recent years due to budgetary restraints? If so, have you noticed a difference in staff productivity?

Some of these benefits have been taken away or reduced due to an increase in competition.  We didn’t notice any change in productivity.

23. What policies do you have in place for employees to raise concerns over their immediate manager?

If the employee doesn’t want to tell their direct manager about their grievance or critique, there is an opportunity to turn to the manager of that manager, the personel manager or a union who then would raise the issue with the company.

Discrimination at work

Discrimination at work

In this article, I talk about discrimination at work and how it happens in practice. To make it easier for readers, I have used my own circumstances and background, not because I particularly like to write about myself but rather to explain many of the issues involved.

I think it’s safe to say that we have all discriminated against another person at one time or another throughout our lifetime.  I hold my hands up and confess that I do have inherent prejudices about other people which are largely founded on my upbringing, cultural background and where I currently live. I once read (probably in one popular science publication or another) that discrimination is deeply rooted in the human mind and a hangover from our pre-historic days.


The argument is that our ancestors were able to recognise and discriminate against people that were different from them. This ensured that they would readily be able to distinguish themselves from, and be instinctively wary of, strangers who might come to steal their pile of rocks, their food, and their women, thus reducing their chances of surviving and procreating. How this translates to the modern world is rather interesting. Most of us do not spend all day guarding a pile of rocks but we do not like it when people who we perceive are “different” encroach on “our territory” whatever the perceived difference or the territory might be. What should you as an employer do when this seemingly innate character flaw becomes unlawful discrimination? The law is there for a reason but the lines are undoubtedly blurred.

Most discrimination in the workplace is most likely found in general banter, or hasty comments, and sometimes isn’t even meant to be discriminatory at all. For instance, I possess quite a few attributes that could be protected under the Equality Act 2010.  I am a woman, ethnically Indian, my nationality and national identity is Swedish, I am married, Christian protestant and 31 years old.

It is unlawful to discriminate against a person at work because of age (or perceived age), disability (past or present), gender reassignment, marriage and civil partnership status, pregnancy and maternity, race (which includes colour, nationality, ethnic origins, national origins), religion or belief, sex and sexual orientation.  Let’s see, how many of the protected characteristics did we tick there? Needless to say, the people in your workplace will undoubtedly tick at least one if not many boxes and employers have a legal responsibility to take such steps as are reasonably practicable to prevent unlawful discrimination for any of the above predicted characteristics.

Sadly, it is usually the hasty comments that are not very well thought through that can have a very serious impact on the person to whom they are said and may even amount to a prohibited act under discrimination legislation.   I was once told in an appraisal that I had communication problems and that maybe this was because I was Swedish.  I assume that this meant that the communication problems were due to the fact that something in my culture or behaviour made me less skilled at communicating with clients and colleagues and was therefore marked down in relation to communication skills. Anyone spot the mischief that discrimination legislation aims to remedy?

With the risk of blowing my own trumpet, I speak six languages and I have been educated in a bilingual high school and went to university and law school in the United Kingdom.  I have also spent the past 15 years living and working in Hong Kong, London, Beijing, Guangzhou and Izmir. If anything, I would hope that the fact that I spoke another language well enough to be able to conduct business in that language, and had other cultural personal and professional experiences would make me more able to communicate with clients and colleagues. The jury is undoubtedly out on the veracity of this statement, however, in order to not fall foul of discrimination legislation, what would you do as an employer if such a scenario was brought to your attention?

What is discrimination at work?

So how does it work then?  What is the legal framework that employers and employees should be aware of?

Discrimination may occur in the following forms:

1. Direct Discrimination — this is treating someone less favourably because of a protected characteristic. An example of this is paying someone less because of their sex or because they belong to a particular racial group. ‘Because of’ is very wide and includes less favourable treatment based on a perception of another person, for example that the person is gay, or is disabled, whether or not this perception is correct and even if the perpetrator knows that their perception is, in fact, wrong. It also includes less favourable treatment because someone is associated with another person who has a protected characteristic.

discriminationSo, going back to my own experience, if the person in question would have employed only Swedish people and treated all Swedish people exactly the same, then there will have been no less favourable treatment.  This artificial situation appears quite unlikely because it does not, on the face of it, seem right that you could have employed only Swedish people and then treat them all really badly because they’re Swedish.  This is because it is very difficult for an employer to explain clearly unreasonable treatment of a worker and it might be inferred from the absence of an adequate explanation that discrimination has occurred.

It is also important to note at this point that different treatment is not the same as less favourable treatment.  It must be shown objectively that the treatment of the complainant was worse than that of the comparator.  If this were an Employment Tribunal case, a claimant may compare the treatment with that of a real comparator or ask the Tribunal to infer that the employer would have treated a hypothetical comparator more favourably.  At this stage the burden is on the claimant to show that they were or would have been treated less favourably than their actual or hypothetical comparator.

Having an actual comparator (in my case another person in the workplace who wasn’t Swedish), is usually quite straightforward.  It is a lot more difficult with hypothetical comparators and you may have to look at how other workers were treated in situations that were not identical but bore some similarities to the claimant’s circumstances.  You can also look at other behaviour in the workplace that tends to make the possibility of discrimination more likely.  For example, if the workplace is full of very sexist comments against women.  If that were the case, it’s arguable that this shows a probability that a male worker would have been treated more favourably.

It is then not enough to show that somebody has been treated less favourably.  You must also show that it happened because of a protected characteristic (see above).  If in the scenario set out above, my appraiser was generally telling me that I have communication problems because I don’t listen and/or aggressive and/or arrogant and/or an unpleasant person, that would not be discrimination because it has nothing to do with the fact that I’m Swedish.  The problem is that the person made a connection between my behaviour and equated that with the fact that I was acting in this way because I’m Swedish. You see the difference?

As my experience was never investigated nor tried in a Tribunal, I can only put forward the argument that the statement amounted to less favourable treatment because of a protected characteristic, namely race (nationality). It follows that it would arguably amount to direct discrimination because I was treated less favourably than a person who did not have that protected characteristic – that is someone who was not Swedish. The concept of being treated less favourably is important because it has to be looked at in the context.  The fact that the offending statement was made in an appraisal arguably meant I was marked down on communication because the appraiser said that I wasn’t able to communicate as well because I was Swedish. Then the next question is, would the appraiser have treated a person who was not Swedish more favourable?

This can become quite technical and reading between the lines, at the time the statement was made, I took it as meaning that I would have received a higher communication scoring if I were not Swedish. By extension, the appraiser expressed a view that Swedish people are worse at communicating than people who are not Swedish. I do not think you need to be an employment lawyer to see where this is going.

Unfortunately, given the many protected characteristics that I possess, I have been discriminated against in the workplace many times.  I must confess though that this was the first time I appeared to be treated less favourably because I am Swedish.  You would think that the person committing the prohibited conduct would have picked any of the other protected characteristics to treat me less favourably for? More about this later.

2.  Indirect Discrimination — this is treating people in the same way but in a way which adversely affects those with a protected characteristic. An example of this is telling all employees that they have to work late at night — although applied to everyone, it will adversely affect those employees with childcare responsibilities and these tend to be women.

Strike In the context of sex discrimination, this might include certain dress codes.  There was a workplace dispute in Sweden which was noted on the news here in the United Kingdom last summer. As you may recall, we were graced with a spell of very hot weather and the issue was in relation to whether the dress code applied to bus drivers was discriminatory. What happened was that during the spell of hot weather, male bus drivers were not allowed to wear shorts, but female bus drivers were allowed to wear skirts.  In protest, male bus drivers came to work wearing skirts arguing that the policy amounted to indirect sex discrimination.

So how does this work?  A person indirectly discriminates against another if the complainant possesses any of the protected characteristics other than pregnancy and maternity and:

  • He/she applies the provision, criteria or practice (“PCP”) to the complainant and
  • He/she applies or would apply the same PCP to persons who do not possess the same protected characteristics as the complainant, and that PCP puts or would put persons who possess the complainant’s protected characteristics at a particular disadvantage when compared with persons who do not possess it, and that PCP puts, or would put, this individual complainant at that disadvantage and the person cannot show that the PCP is a “proportionate means of achieving a legitimate aim”.

It is important to note that PCPs include not only criteria that an employer imposes openly, but also practices that or in fact applies without it being written down or otherwise made official.  It must also be the PCP which puts the complainant at a disadvantage, not some other factor which is self-inflicted.  For instance to comply with a PCP you might still be placed at a disadvantage.  It requires that the complainant would be put at a particular disadvantage by implication of the PCP.  It follows that under the current test, it is possible for a person to be put at a particular disadvantage by the PCP even though that person was in fact able however reluctantly, to comply with it.

The particular disadvantage point is important probably most so because it was intended to signify that the disadvantage must be substantial and not merely trivial or theoretical.  It is also important to note that unlike direct discrimination, a potential “defence” to indirect discrimination is justification where the person accused of getting direct discrimination can show that the PCP was a proportionate means of achieving a legitimate aim.

Employers should also be aware that the legal responsibility to prevent unlawful discrimination also extends to recruitment selection, training, promotion and dismissal policies and practices.

I was once interviewed for a paralegal position. I had to go through a typing test, a drafting test and an interview with the head of the department. In that interview I was told that:

“well…then there is the fact that you are not a native speaker…”

I did not get the job.

In hindsight, I think it is interesting that on both occasions, what was picked up on was the fact that I was Swedish and/or not a native speaker. Perhaps people have caught on to the fact that you could not for instance say,

“well…then there is that thing about you being a woman”


“well…then there is that thing about you being brown”.

Although I have little faith in completely eradicating discrimination at work, hopefully we are still learning and internalising what is acceptable and unacceptable conduct in the workplace.

What should employers do?

It is clear that employers have a legal responsibility to take such steps as are reasonably practicable to prevent unlawful discrimination for any of the above predicted characteristics.  It is important to note the words “reasonably practicable”.  One of the ways of doing so could be to have very clear equal opportunities policies and ensure that your managers and employees at all levels receive equality and diversity in their training. It is then the responsibility of every employee to ensure his or her own conduct conforms to the expected standards and reflects the policy statements. The aim of the policies is to encourage harmony and respect amongst individuals so as to promote good working practices with a view to maximising the performance and returns to the expected standards and reflects the policy statements.

equalityIf equal opportunities are not applied then valuable talent and potential are wasted. Moreover, when unfair discrimination takes place they bring about a climate of fear, insecurity and poor work performance. As well as being illegal it affects profitability and morale.  It is therefore vital that every employer and employee understands their respective responsibilities. Equal opportunities and diversity should be taken very seriously by employers and employees alike and wilful failure to apply the policies or evidence of discrimination will result in disciplinary action which may ultimately lead to dismissal. It is also important to address and, where appropriate, discipline staff who are crossing the line.  The worst thing that can happen is to create an environment where it is okay to throw around comments about somebody’s sexual orientation or their skin colour or their nationality etc. Employers must at the very least ensure that their employees know what is acceptable conduct and behaviour in the workplace.

Where to get help?

This may all seem quite daunting but there is a lot of help to be had. For instance, ACAS has produced a very useful guide delivering equality and diversity which gives practical guidance on how to monitor your workforce effectively.  ACAS recommends that an employer analyses their workforce to ensure that the equal opportunities policy regarding race is effective.  The examination should include:

  • the number and relative proportions of employees by racial group,
  • the distribution of these employees by skill and job grade,
  • introduction programs and training leave,
  • the policy and procedures for promotion.

Once you have analysed this kind of information, you may find that certain racial groups are being disadvantaged and that you may look into how to resolve the situation.

I also recommend employers to recognise when there is a problem and to ensure that your managers have a working knowledge of the basic concepts to avoid silly mistakes which could ultimately be potentially very harmful to your business. You and your managers should also be able to recognise when specialist advice is necessary and not be afraid to pick up the phone to an employment lawyer for legal advice and guidance.

What’s next in real life?

Unfortunately, discrimination is still an inherent part of many people’s daily working life.

A recent unique new study of an all female Cambridge college with around 1,000 alumni of Mary Edwards College were asked about the biggest problems they had faced in their lifetimes.  38% of them said that gender and equality, discrimination, non-supportive and difficult colleagues and managers, bias, bullying and undervalued work were the most troubling.  Most also said they felt that they had to over-perform because they are all female (Source: Article in the Independent dated Thursday 6th March 2014).

I have noticed that in my profession for instance, there aren’t many women over the age of 30 working as solicitors or partners in private practice.  It is also not a coincidence that the Solicitors’ Regulation Authority (SRA) has recently carried out an extensive survey as part of their equality framework and equality objectives in line with the 2013/2015 SRA Strategic Plan.

Sadly, like many employees when discrimination occurs, I was not strong enough nor in a position where I felt comfortable enough to raise a grievance about the offensive statement that was made about my nationality.  Nevertheless, this situation caused me immense stress and made me a less productive employee. Therefore, both employers and employees should think carefully about what they say in the workplace because sometimes statements that are probably not very well thought through can really hurt somebody’s feelings and also potentially amount to unlawful discrimination.

If you as an employer do not address these situations when they happen and set out clear guidelines for what is acceptable behaviour and conduct the workplace, you may find yourself vicariously liable for the acts of your employees.  It should be noted that compensation for any successful discrimination claim is uncapped and a few words spoken in haste may end up costing you, not only the stress and management time spent on defending the claim, but also any compensation payable to the aggrieved employee.

As you can tell, discrimination at work is a topic that is very close to my heart, especially since I see myself as a little bit of a “social experiment” pushing the boundaries of prejudice and discrimination.  I was born in India, adopted by my Swedish family and lived in a small Swedish coastal town until I was 17.  I am ethnically Indian, but culturally Swedish.  I was very young when I was adopted and I therefore have no cultural or linguistic ties to India. International adoptions are very common in Sweden and, general teenage angst aside, I never really reflected over the fact that I was anything but a Swedish girl from Helsingborg that was adopted from Ahmedabad. I left Sweden as a fresh-faced 17 year old and moved to Hong Kong to go to school.  I then moved from Hong Kong to the UK to China, back to the UK then back again to China, to Turkey and then back to the UK again. It was during this journey that it all became very confusing for both myself and for people that I met who seemed surprisingly adamant on putting me into an ethnic or cultural “stereotype” or “compartment”.  In my experience, others want to look at me and say well,

Sunbed“she looks Indian, so therefore she must be Indian”.

Or, conversely,
“but she’s got a Swedish name and she grew up in Sweden and therefore she must have one parent who is Swedish”.

After a while this does become tiring, and nowadays when people ask me where I am “really” from I tell them
“I’m from the south of Sweden, that is why I am so tanned!

Joking aside, when it comes to discrimination at work there is always more than what meets the eye.

LLPs: has HMRC been too hasty?

LLPs: has HMRC been too hasty?

[Update – 31st March] On the 27th March, the Finance Bill 2014 was published. There is a seperate document that deals with salaried memebrs of LLPs and it is available here.

In their haste to thwart LLPs, particularly Accountants and Lawyers, who have been treating some members as self-employed even though their profit share is low, I think HMRC may have missed a vital point.

Hasty Lane

I’d be grateful for some feedback on my thoughts although they are quite difficult to put into words.

We know (unless HMRC do a U-turn even at this late hour) that on 6 April 2014, new rules come into effect affecting “salaried” members of limited liability partnerships (LLPs) – particularly accounting and law firms structured as such.

Take a moment or two to look at the paper HMRC published yesterday by way of a guidance note, which included differentiating between workers (employees) and self-employed people. It’s worth reading, particularly the text on pages 3 and 4. The link is here.

It is therefore useful to read what HMRC say in this guidance note about the meaning of a worker (aka “employee”) and persons who are genuinely self-employed. I blogged about it yesterday.

In anticipation of the new rules for LLPs, many Accountants and Lawyers have been busy putting proposals to “salaried” members, mostly aimed at getting them to contribute capital to the firm. That’s no bad thing as most firms have been under-capitalised for years and have relied too much on their bankers for working capital.

Anyway, this partner-funding strategy is apparently designed to make a salaried partner look much more like a self-employed person by them having a financial stake in the success of the firm. Whether or not it really is worthwhile to do it is another matter.

edge of a cliffMy point is this: Don’t salaried partners already look like a self-employed person by them having a financial involvement in the failure of the firm. For example, if a professional firm is fined by a regulatory body, or is sued by a client at such a level that the firm’s professional indemnity cover goes out of the window, and reliance on undertakings and indemnities from other partners may be nugatory, where does it leave a salaried member? Probably on the precipice of bankruptcy. Certainly they have a financial involvement in the failure of the firm as in certain circumstances, all the members could be liable and the limited liability protection of the LLP may be of no value particularly if the claim is based on gross professional negligence, or money-laundering offences or theft of clients’ monies and so on.

If financial involvement in the failure of the firm doesn’t demonstrate to HMRC that all the current members in an LLP are potentially liable for claims against the firm, then either I’m daft, Accountants and Lawyers are daft, or HMRC has a different agenda.

What do you think?

Delay Changes until 2015, says influential House of Lords Committee.

Maybe it was because I posted a LinkedIn discussion about this yesterday or because I phoned the press office about incomplete HMRC posting earlier in the week, but an influential House of Lords committee has added its voice to calls for the government to delay its partnership tax reforms until 2015, so as to allow LLPs time to adjust to the changes.

The House of Lords Economic Affairs Committee’s Finance Bill Sub-Committee (FBSC) has recommended in its report on the Draft Finance Bill 2014 that proposed changes to the taxation of Limited Liability Partnerships (LLP), due to come into force from 6 April 2014, should be delayed until 2015 to allow business to adapt to the changes and for a fuller consultation to be carried out to target the legislation properly.

The Government proposes introducing legislative tests to determine if an LLP member is an employee or truly a partner (See my Blog on this here). Failing these tests would make the member liable for income tax and National Insurance Contributions (NIC) as an employee and the LLP would pay employer NICs. But nearly all the evidence received by the Committee was that the legislative tests failed to achieve the policy objective.

Many suggested that existing case law could be used instead. The Committee say it is still not clear as to what is the right approach.  A delay in implementation until April 2015 would allow for further consultation to target the legislation better and for businesses to adapt to the changes.

You can read what has been published on the website.

Are you a Worker or a Self-Employed person?

Are you a Worker or a Self-Employed person?

[Update – 31st March] On the 27th March, the Finance Bill 2014 was published. There is a seperate document that deals with salaried memebrs of LLPs and it is available here.

employed-self employedYesterday, HMRC published a paper by way of a guidance note titled ‘Child Benefit and Child Tax Credit right to reside test: workers and self-employed people’

On 6 April 2014, new rules come into effect affecting “salaried” members of limited liability partnerships (LLPs), particularly accounting and law firms structured as such. It is therefore useful to see what HMRC say in this guidance note about the meaning of a worker (aka “employee”) and persons who are genuinely self-employed.

It should be noted that there is some missing text at the foot of page 3 in the HMRC PDF at the source link given above. However, I managed to find the missing text elsewhere and have incorporated it below. The press office will possibly upload a new, corrected, PDF later today following my call to them.

This is an extract of what the PDF says. Remember it comes from HMRC. I have highlighted some of the important areas of the text (references to “he/she” mean either gender):

  • It is well established that for EU law purposes, in order to be a worker or self-employed person, the person must be doing work which is genuine and effective and is not on such a small scale as to be marginal and ancillary. “Self-employed” people must also pursue an activity which is genuine and effective and not marginal and ancillary, but which is furthermore not characterised by a relationship of “subordination” which has been held to be an essential feature of the concept of a worker. In order to clarify the position for caseworkers and to make it easier for them to focus on those cases where it is important to consider all the circumstances of the person concerned, HMRC has decided a Minimum Earnings Threshold is to apply, as part of a two tier process.
  • The following principles can be derived from EU case law:

The term “worker” has an EU law meaning and may not be interpreted restrictively.

The term “worker” applies to employees rather than the self-employed. In EU law terms the essential characteristic of an employment relationship is that a person performs services for and under the direction of another person in return for which he receives remuneration.

In deciding whether a person is a worker, account should be taken of all the occupational activities the person has undertaken in the host member state.

As a “worker” they must receive remuneration, unpaid voluntary activity is not “work”.

The mere fact that there is a legally binding employment relationship is not of itself conclusive of whether the employee is a worker.

A person working part-time can be a “worker” provided that the work undertaken is genuine and effective but not where activities are on such a small scale as to be regarded as purely marginal, or ancillary.

As long as the work is “genuine and effective” it is irrelevant whether it yields an income lower than the amount considered the minimum required for subsistence in the host Member State: in the case of the UK, the relevant applicable amount for an income-related benefit.

The fact that a person seeks to supplement the remuneration from his work by means of financial assistance drawn from public funds does not preclude him from being regarded as a worker.

Once it has been established that the person is genuinely exercising his right of free movement as a worker, the motives which have prompted the worker to work in another Member State are irrelevant, provided the work is genuine and effective.

A person employed under an “on-call” or “zero-hour” contract is not precluded from being a worker provided the work is genuine and effective.

An employee undertaking genuine and effective work is a worker even if the person is employed under a contract that is performed illegally.

A commissioner has held that a claimant’s physical incapacity to do the work she had undertaken and the fact that she had been dismissed from it after a short period were relevant to the issue of whether the work was genuine and effective.mag glass

The question is:  does this clarify the debate about “salaried” members of LLPs? I think not.  Instead, it adds another layer of obfuscation. Tell me your thoughts in the comment box below.


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